Customer Service Sales

Jennifer Knopf

Aurora, CO ***** 785-***-**** *******@*******.***

EXCUTIVE PROFILE

Extremely motivated and self-disciplined Administrative Assistant with strong track record supporting multiple sales associates in a fast-paced business environment. Extremely knowledgeable and proactive in providing outstanding internal and external customer support. Functioning knowledge of wireless communication business environment, strategies and operations. Also experienced in providing last minute backup to sales to ensure that client relationships are nurtured. Seeking a new position with the opportunity to grow and be challenged while providing value as an independent contributor and team player.

RELEVANT PROFESSIONAL ACCOMPLISHMENTS

• Assisted 4 sales associates acquire new and potential customers while consistently maintaining high levels of satisfaction with current customers.

• Received Award for Excellent Customer Service - 2007-2008, 4 times a year

• On a regular basis, called upon by sales team to take over a customer appointment and deliver any service for the sales team.

• Created reports to support managers as they coached in the techniques of developing more sales.

• Member of team that created and launched programs for businesses to offer to their employees.

PROFESSIONAL EXPERIENCE

TEMC, Denver, CO

Medical Courier 2011- Present

Run medical supplies on call from location to location.

US Cellular, Salina, KS 2007 - 2009

Administrative Assistant

Assist with direct and indirect sales support and creating weekly reports. Ordered equipment and maintained monthly inventory as well as assisting businesses with customer service. Created and maintained travel arrangements. Maintained associates phone program as well as agents contracts and support. Excel; Word; PowerPoint; Outlook; Familiar with Accounting like accounts receivable and accounts payable

Wind stream, Salina, KS 2006 - 2007

Technical Support Specialist

Assisted customers with internet issues and basic computer issues, in a fast paced environment.

EDUCATION

Devry University, Westminster, CO

Bachelors of Business Human Resources 2011 - 2012

Kansas Wesley University, Salina, KS,

2010

• created a new marketing and public relation brand for Adult Continuing Education at Kansas Wesleyan University

Brown Mackie, Salina, KS

Associate of Business Management, 2005 - 2007

• Professional Business Organization- A group of students that participate in fundraising events to gain experience with business and funding for their business department.

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