Customer Service Quality Control

TinaLouise Rodriguez (Henson)

**** ****** ******, ******* ****, Ca 91706

626-***-**** ********@*****.***

Career History • Career experience and knowledge in final loan document drawing, all aspects of mortgage loan closing, funding and post closing for; FHA/VA, CONV, FHLMC, FNMA, HELOC, and Secondary market mortgage lending/financing.

Experience in conditional underwriting, government closing conditions,

level one and two underwriting conventional and repackaging loans for repurchase.

• Possess excellent interpersonal, analytical, and organizational skills.

• Excel within highly competitive environments where leadership skills are the keys to success.

• Always courteous to others, and excellent customer service, problem solving attitude.

Banking Employment International Mortgage/IRES Corporation, Covina, Ca 2005 to 08 2011

Team lead, Loan closer, Purchaser

• Job duties: Overseeing of all closing, post closing, shipping and the purchase of all loans to investors. Responsible for clearing all suspense, loan deficiency items prior to investor purchase. To maintain daily, a weekly warehouse line spreadsheet for meetings. In addition, checked in final loan documents, set up loans to wire transfer. Signed of on most credit conditions and all prior to funding conditions. Repackaging loans for resubmission to investors for sale ability. Audit of all estimated and final HUD 1’s for compliance requirements and quality control. Employee of the Year 2006

Wells Fargo Home Mortgage/Norwest Mortgage/Directors Mortgage Covina, Riverside, San Bernardino,Ca 1986-2000

Funder/Post Closer/Lever 1Underwriter

• Loan opener, builder coordinator for wholesale, document drawer, post closing shipper, builder liaison, loan funder for builder, retail, wholesale, and builder broker. Commercial loan documents, funding, and shipping the loans. Appraisal auditor, escrow assistant for builders. Worked up figures for wire transfers manually and typed loan document before technology.

• Highlights

Service excellence team member 1998, 2000, nationwide.

Henson Homes/Impact Framing Corporation 2000-2005

Temecula,Ca

Co-Owner/Construction General Office

Responsible for bids, proposals, contracts, invoices, billing, accounts

Receivable and payable. Payroll job scheduling, reports for builders, and customer service.

Education Bishop Amat Memorial 1974-1978

References Edgar Beauchamp, Asst. V.P.,IRES,Covina,CA

Jeffrey Henson, Owner, Impact Framing

Cindy Fontaine, Manager,WFHM,San Bernardino,Ca

Elizabeth Zavala, Funder,WFHM,San Bernardino, CA

Linda Caban –Pate, Slater Entertainment, L. A., Ca

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