Sales Customer Service

WENDY CHEN (BEcon., LCCI.)

519-***-**** *** Fallowfield Drive, Kitchener, ON N2C 2T6 *********@*****.***

JOB OBJECTIVE

A Part-time Position in Accounting

HIGHLIGHTS OF QUALIFICATIONS

• Two years of outstanding success in customer service, managing sales goals and organizing promotions

• Bachelor’s Degree in Economics and Marketing, and Diploma in Accounting

• Experienced in processing journal entries, maintaining general ledgers and financial statements

• Proficient in keyboarding, data-entry; MS Word, Excel, Internet and Email

• Experience working with EPR system and Simply Accounting software

• Energetic team member who requires little supervision

• Proving ability to work to deadlines while maintaining accuracy

• Identify problems, troubleshoot and develop resourceful solutions

EDUCATION & TRAINING

Professional Accounting Practice Sep. 2011 - Present

Conestoga College, Kitchener, ON

Diploma in acounting 2002-2003

Certified by London Chamber of Commerce and Industry, England

Bachelor’s Degree in Economics and Marketing 1996- 2000

Nanjing University of Aeronautics and Astronautics, China

WORK EXPERIENCE

Cashier 2010

DollarMart,Kitchener,ON

• Ensured customers received outstanding service, including greeting and acknowledgement

• Provided customers with information on product quality and options

• Maintained an awareness of all store promotions and advertisements

• Accurately and efficiently rang in items on the register

• Maintained all cash and various payment forms at the register

• Processed merchandise returns and exchanges

• Stocked shelves, and marked prices on shelves and items

Assistant Cost account 2003-2004

L&K International Trade Company, Singapore

• Managed and processed weekly time sheets with accuracy and in a timely manner

• Provided financial reports as required from the project accountants and field office staff

• Budgeted and coordinated promotional sales strategies for various store locations

• Documented systems and tasks to monitor actual income and monthly expenditures

• Liaised with officers to solve day-to-day budget/financial issues

Assistant Sales Manager 2000 - 2002

Fujian Guangyu Real Estate Groups, China

• Ensured monthly and annual sales goal were achieved

• Analyzed market trends and designed appropriate action plans

• Administered and maintained key customers and client data base

• Monitored and tracked sales and promotional programs for all sales teams

ADDITIONAL TRAINING

Skills Unlimited, Employment Assistance Program 2011

Focus for Ethnic Women, Waterloo, ON

Workplace Communication Skills for Accounting 2010

Conestoga College Institute of Technology and Advanced Learning, Kitchener, ON

VOLUNTEER EXPERIENCE

Group Assistant 2008-2010

Kitchener Downtown Community Health Centre

Kitchener, ON

• Wrote cheques for some donation receipts

• Organized 2 Healthy Collective Cooking activities per year

• Joined the Fresh Start book collection and distribution program

• Responded to local issues that affect downtown families

Assistant Teacher 2009-2010

Country Hills Public School

Kitchener, ON

• Assisted teachers in accomplishing daily goals for each class

• Worked with children in small groups

• Made copies or cut out papers for projects

• Cleaned the class painting tools

Group Assistant 2006-2010

Busy Babies Program

Mosaic Counselling and Family, Kitchener, ON

• Taught the group how to knit

• Prepared food and cooked for annual celebration party

• Set table and cleaned

• As a guest speaker to talk about personal experience to help other parents

• Helped the reporter from the K-W Record with her story in the newspaper

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate