Customer Service Sales

Suzanne Cartner

Phone 360-***-****, brq1ve@r.postjobfree.com, Vancouver, Washington

Communication Skills

Able to communicate correctly and clearly with both customers and co-workers, excellent documentation skills

Good comprehension skills--able to clearly understand and re-state the issues customers present

Good composition skills-- able to compose a grammatically correct, concise, and accurate written response and document customer issues effectively

Sales Skills

Experienced in direct and B2B sales using effective techniques to close the sale during inbound/outbound calls

Excellent product presentation ability using multiple sources, phone/online/email/chat

Outstanding follow through and negotiation skills

Customer Focus

Excellent customer service skills, able to empathize with and prioritize customer needs

Proven interpersonal and conflict resolutions skills, able to diffuse escalated calls

Able to determine customer needs and provide appropriate solutions

Problem Solving Skills

Able to approach problems logically and demonstrate learning and decision making skills

Strong time management skills, action oriented and self disciplined

Organized and detail oriented

Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Computer Skills

“Internet Athlete” with the ability to search and find information quickly

Able to operate multiple computer programs at once

Ability to operate independently to troubleshoot and resolve technical issues

Microsoft Office (Word, Excel, Publisher, Access, PowerPoint) Microsoft Outlook, Microsoft Expression Suite, CRM software and on-demand CRM platforms Salesboom, LongJump, Sugar, Salesforce, Bombay, Goldmine Strong Internet and e-commerce knowledge, office with required work from home operating systems

Work At Home Experience

At Home Operations Agent, Blooms Today, Haymarket, VA, April 2010 through October 2011

Responsible for high volume inbound sales calls with accurate order entry and payment processing in business tracking system. Handled customer service calls including escalated calls with multiple issues, provided solutions and clear documentation of issues and resolutions. Team lead for 20 IC’s during peak holiday seasons. Assisted in operations including escalations and outbound vendor call order fulfillment. Exceeded quotas for conversions, customer service and floral fulfillment. www.bloomstoday.com

Sales, Customer Service and Account Management, OneAero, Estes Park, CO, December 2008 through April 2010

Responsible for outbound calls to C-level contacts to present listing service and advertising for Aerospace industry, managed accounts for major airlines, repair shops and parts sellers. Handled inbound customer service issues and coordinated with correct departments for resolution. Created quotes, assisted with creating marketing campaigns and helped train new team members. www.oneaero.com

Sales and Account Management, Credit International, Bothell, WA, September 2007 through November 2008

National Retail Grocery Specialist: pioneer new EFT division, build new database/opportunities for BOC, POP, RCK; cold call/prospecting to C-level contacts; equipment/software sales, check verification/guarantee/check recovery services; online presentations, program writing; new division and brand development; marketing collateral and web development.

Additional Career Background

Small business owner and operator, restaurant and catering; Food Broker, major national food lines, Oregon and Washington

Education

Certificate Program, Telecommunications, Portland Community College, 4.0 GPA, Dean’s List

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