Customer Service Sales
Resume:
Shannon L. Cusick
**** *. *** **., **** Frankfort, IL 62896
*******************@*******.***
SUMMARY • Goal oriented and relentless, always willing to learn new things and apply it in day to day situations.
• Self taught on how to design web pages and aspire to resume my schooling to get my Associates degree in Graphic Design and a Bachelor’s degree in Web Design.
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
• Extensive computer training, including knowledge of multiple networking environments and business software packages.
• Enthusiastic and experienced at meeting new challenges head on.
SKILLS • Graphic Design
• Web Design
• HTML Coding
• Photography
• Excellent at multi-tasking
• Typing Skill at 70-90 wpm
PREVIOUS EDUCATION Diploma for Graphic Design (Not Achieved)
The Art Institute Online - Pittsburgh, PA
Associates Degree in Graphic Design (Not Achieved)
Westwood College Online - Denver, CO
High School Diploma
Bloom Trail High School - Chicago Heights, IL 2007-2008
2006-2007
1996
CAREER HISTORY AND ACCOMPLISHMENTS
Multi-Trained Full-time Crew, McDonald’s – CPH Services, LLC
• Trained for every position in the store
• Experienced in store procedures
• Provided quality customer service. 2010-2011
Multi-Trained Full-time Crew, McDonald’s – Ison Management
• Successfully completed the Crew Trainer booklet for eminent promotion.
• Assisted in completing all needs within the establishment from open to close. 2009-2010
Front Desk Clerk (Guest Services), Americas Best Value Inn
• Checked in/out guests on a daily basis
• Answered the phone/transferred calls to needed destination.
• Kept the office clean & orderly
• Assisted in training need staff on company procedures.
• Handled unruly guests upon managerial request 2009-2009
Associate (Cashier/Service Desk), Toys R Us
• Skilled in all needs of opening and closing the establishment.
• Operated cash register for sales and returns
• Handled high volume sales on a weekly basis
• Assisted in training new associates for register
• Consistently reached daily goals set by management for sales
• Answered the phone and assisting customers to meet their needs 2007-2009
CD/DVD Assembler, Technicolor Universal Media Services via Westaff
• Served as a temporary employee on and off for almost two years.
• Assembled final product for shipping to stores.
• Repaired damaged product and aided in Quality control checking before completion of products. 2004-2005
Cashier, McDonald’s
• Served customers through my counter responsibilities.
• Assisted in preparing food for customers.
• Opened and closed the store for both front and back. 2003-2004
Data Entry, Manpower
• Entered claims for BlueCross/BlueShield and Medicare 1998-1999
TECHNOLOGY EXPERIENCE:
1. Paint Shop Pro 7/8/9/X/X1/X2
2. Animation Shop 3
3. Adobe PhotoShop CS2/CS3
4. Adobe Illustrator CS2/CS3
5. Adobe InDesign CS2/CS3
6. Adobe Master Collection CS3
7. Macromedia Dreamweaver MX/8/CS3
8. Macromedia Studio 8
9. Microsoft Office 2003, 2007, & 2010 Professional including Excel, Word, & PowerPoint
10. Macromedia Flash 8
11. Adobe Acrobat Professional 6
12. Microsoft Expression Web
13. Microsoft Picture It! 9 Premium
References and a more extensive list of employment are available upon request.
Contact this candidate