Customer Service High School
Resume:
Timmisha Willis
*********@*****.***
Career Focus
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Skills
Creative Problem Solver
Excellent Communication Skills
MS Windows Proficient
Fast learner with a Wide Range of Practical Skills
Familiar with Local/State Health Laws
Skilled In Product Shipping
Credit card processing
Multi-Line Phone Usage
Data Entry
Internet Research
Scheduling
Telephone Skills
Strong organizational skills
Medical Terminology
ICD-9
CPT-4
Charge and Payment Entry
CMS-1500 and UB92 Form Completion
HIPPA Trained
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Customer Relations:
Earned highest marks for customer satisfaction, company-wide.
Work History:
PRC (Precision Response Corporation) West MIFFLIN PA
Worked on two different accounts
RCN
• Customer Care/Technical Support Representative, 11/10 – 11/11
Handle customer issues regarding pricing and billing in addition to technical issues with RCN voice/cable/modem and dial-up products.
Frontier
• Internet Technical Support Representative, 6/10 -11/10
Provided effective and consistent technical support. Researched technical solutions. Connectivity, E-mail, PC and Software issues
Echo star McKeesport PA 02/08-6/09
Conducts research related to activation fees, residual and tiered payments, promotions, check fees and charge backs.
• Ensures positive and effective resolution on all inquires.
• Responsible for determining appropriate action(s) to be taken and escalating as appropriate, demonstrating follow through to ensure problem resolution.
• Interacted with customers regarding commission guidelines, lease documents, agreement terms, procedure requirements and non-routine inquires, ensuring quality of service and positive customer/provider relationships; records information into computer for tracking and investigates/resolves commission issues.
The Peer Group, McKeesport, PA 2002-2004
Telephone recruitment of physicians to join medical discussions and conferences.
Highmark Blue Cross Blue Shield, Pittsburgh, PA 2004
High School Internship
Filing, answering phones, photocopying, mailing documents
Education:
Everest Institute (formerly Duff’s Business Institute) 2006-2007
Medical Insurance Billing and Coding Program
560 hours of theory, application
McKeesport Area High School- McKeesport, PA 2000-2004
Graduated June 2004
References Are Available Upon Reques
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