Customer Service Sales

Maurie White

*** ******** *****

Lafayette, LA **506 USA

Tel: 337-***-**** Email: ********@********.***

OBJECTIVE:

To obtain a position where I can effectively utilize my expertise in employee relations and staff recruitment.

EDUCATION:

Bachelor Degree Finance, University of Phoenix, August 2011

Associate Degree Business, University of Phoenix, 2009

PROFESSIONAL AFFILIATIONS:

Society for Human Resource Management (SHRM)

QUALIFICATIONS:

Occupational Safety and Health Administration (OSHA) training.

Microsoft Office 2010, Oracle, and Adobe Photoshop.

10 Key

EMPLOYMENT HISTORY:

8/2/2010 - Present

Capital One, Lafayette, LA, Teller

• Process monetary transactions.

• Professionally interact with customers in the lobby, drive-thru, and on the phone, providing quality customer experience with each customer.

• Identify and refer sales opportunities to Relationship Bankers via the GAIN needs assessment.

2/23/2009 - 4/5/2010

Portrait Innovations, Lafayette, LA, Studio Sales Associate

• Provide excellent customer service, sell portrait packages.

• Oversee all studio functions and cash management.

• Shoot a variety of photographs and enhance photos using Adobe Photoshop.

6/17/1996 - 1/30/2009

Stuller, Inc., Lafayette, LA, Manager

• Manage a team of skilled technicians; provide counsel relative to the disciplinary process and track personnel performance.

• Ensure quality of department product.

• Effectively problem-solve quality and production issues.

• Maintain personnel files.

• Research and implement motivational campaigns for department employees.

• Process department payroll.

• Monitor and maintain inventory levels using information systems.

• Write and maintain department manuals, including graphic references for training purposes.

• Conduct research and analyses on new product, techniques, and procedure.

• Train departmental new hires in operational procedures.

• Train company new hires in business ethics and mutual respect.

• Facilitate tours for guest and customers.

• Educate customers during in-house workshops.

ACCOMPLISHMENTS:

• Stuller, Inc: Designed and implemented a detailed training program.

• Stuller, Inc: Certified as an Achieve Global facilitator.

• Stuller, Inc: Improved department efficiency by overhauling the inventory system.

• Stuller, Inc: Served on the Lafayette Technical Committee during the implementation of the Jewelry Technology program.

• Stuller, Inc: Represented Stuller during Career Connection Expos.

• Stuller, Inc: Traveled to Stuller Mexico to train associates.

• Stuller, Inc: Represented department during quarterly company meetings.

• One of the top sales associates at Portrait Innovations.

• One of the top customer referral associates at Capital One.

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