Customer Service Representative

Mariela J. Olmedo-Flores

** ***** ******, **** *******, NJ 07064

Mobile: 732-***-**** Home: 732-***-****

*************@*****.***

Career Objective: To obtain a position as a Medical Assistant which will utilize my administrative and clinical skills; detail oriented, compassionate and professional attitude with the ability to multi task and to learn quickly.

Education:

Sanford-Brown Institute, Iselin, New Jersey

Certificate- Medical Assistant 9/2010

An intensive, ABHES accredited 900-hour course comprised of theoretical and practical application of essential medical assisting skills including:

Medical Terminology, Anatomy and Physiology

Clinical Skills: Monitoring vital signs, charting, exam methods, electrocardiograms, OB/GYN procedures and storage of biomedical waste

Lab Procedures: Microscope usage, collecting specimens, smear procedures, occult blood tests, glucose tests and urinalysis

Administrative Duties and Health Insurance Processing: Computer usage, basic medical billing and coding (ICD9 & CPT4), patient scheduling and claims processing

HIPAA/OSHA compliant, CPR certified, CMA/RMA eligible

Clinical Externship: 180 hours TBA

Doctors care Center, East Brunswick, NJ

Duties Included: Provide patient care and services, patient Vitals, EKG’s , Phlebotomy, Flu injections, Urinalysis, specimen collection, finger sticks, front desk work, ear washing, spirometry, alcohol breath tests, call laboratories for patient test results, prepared patients for examinations, chart management, assisted physician with minor procedures.

09/84 Essex County College, Newark, New Jersey

Word Processing

Qualifications:

Bilingual-fluent in English and Spanish; Proficient usage of Microsoft Office and Internet

Experience:

Barker Steele Company-Avenel, New Jersey

2009 Receptionist/Forming Administrator Coordinator

Summary of Responsibilities: Reviewed rental orders, estimates and, coordinated delivery (and return) of forms in accordance with customer/company needs. Reconciled differences between returned materials and original orders. Provided administrative assistance in support of Forming and Sales operations. Performed receptionist/general office duties.

Alpha Wire Co. Elizabeth, New Jersey

2008-2009 Inside Sales/Customer Service Representative

New Jersey Natural Gas Co. Wall, New Jersey

2006-2009 Customer Service Representative

Elizabethtown Gas Company Union, New Jersey

1996-2005 Senior Customer Service Representative

Ikea Elizabeth, New Jersey

1993-1996 Customer Service Representative

Summary of Responsibilities: Fielded incoming calls, responded to routine inquiries and routed to appropriate parties as needed; placed follow up calls on issues requiring research; researched and resolved daily billing tasks; worked interdepartmentally to ensure customer satisfaction.

References furnished upon request.

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