Service Quality Control

Elizabeth A Thompson

**** ****** ****** ***** ********, OH 43223 614-***-****

***********@*****.***

|Objective |Looking for a challenge within the Client Service, |

| |Quality Control, Scheduling, or Purchasing areas to |

| |capitalize on my experience to meet organizational and |

| |customer goals. |

|Work Experience |02/2010 - 06/2012 HFI, Inc, Canal Winchester, OH |

| |Service Order Coordinator |

| |Work daily with customers and internal departments to |

| |produce service parts for current and noncurrent model |

| |auto parts. Ensure orders were produced and sent out on|

| |time. |

| |Work with inventory control and purchasing to ensure |

| |all raw materials needed are available to produce |

| |customer requests. |

| |Compile purchasing quotes and estimates of raw |

| |materials. |

| |Provide customers with updates on orders and ship |

| |dates. |

| |Proactive to the client needs and products. |

| | |

| |10/2007 - 02/2010 Merrill Corporation, Grove City, OH |

| |Client Service Specialist |

| |Worked daily with customers on incoming orders. |

| |Ensure orders were produced correctly and sent out on |

| |time. |

| |Worked on setting customizable products on customer |

| |website for orders. |

| |Consulted with customers on print specifications on new|

| |printing jobs. |

| |Monitored inventory levels daily and advised on |

| |replenishment. |

| |Suggested ways to improve processes and workflow. |

| | |

| |11/2004 - 10/2007 The Sheridan Group, Waterbury, VT |

| |Offshore Service Specialist |

| |Daily communication with customers and overseas |

| |suppliers. |

| |Ensured manuscripts and artwork was processed on time |

| |and accurately for journal publications. |

| |Monitored incoming and outgoing work from the offshore |

| |vendors and customers. |

| |Verified/checked customer requests before final print |

| |production. |

|Education |1995 - 1999 University of Wisconsin-Stout, Menomonie, |

| |WI |

| |BS in Graphic Communications Management |

| |Cum Laude |

|Skills |Knowledgeable in Microsoft Office Products. |

|Activities |Ronald McDonald House Charities of Central Ohio, |

| |Columbus, OH Special Olympics, Columbus, OH, 2008, |

| |2011, 2012 |

| |Gahanna Jaycees, Columbus, OH |

| |Secretary 2011 |

| |Community Development Vice President |

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