Project Manager Training

JOANNE M MOONEY

*** ******** ******, *********, ** 10591

914-***-**** ********@*******.***

Training Expertise:

• Over 10 years of legal, corporate and academic adult instructional experience.

• Platform, classroom and one-on-one delivery for all skill levels & all staff levels within an organization.

Curriculum and Materials Development Expertise:

• Over 10 years instructional design experience for legal, corporate and academic environments.

• User-friendly technical documentation and e-learning for generic and legal software applications.

Project Management Experience:

• Excellent ability to locate and coordinate resources to achieve the ultimate goal.

• Project needs assessment, development and implementation, and post-evaluation.

• Ability to analyze problematic issues and clearly articulate steps necessary for satisfactory solutions.

• Efficient and effective completion of projects based on development of realistic timelines.

Communication Skills:

• Excellent communication skills with colleagues and all levels of staff.

• Ability to serve as liaison between technical and non-technical personnel, communicating needs and solutions to all parties.

• Experience mentoring junior colleagues.

Software Applications: Microsoft Office 2003, 2007, 2010; Lotus Notes; OnTrack; TrackIt; Adobe Photoshop; Adobe Professional 7.0; PDF Converter Pro 6.0; Crystal Reports; Sharepoint; WebEx; MeetingPlace; SnagIt

MacIntosh: Mac OS X; iMovie; iDVD; GarageBand; Photoshop Elements or Mac; Office 2008 for Mac; iWork Suite

E-learning Development Applications: Captivate; Camtasia; TutorPro; Trainersoft; Viewlets; RoboHelp

Technical Writer & E-Learning Developer, Independent Contractor 2011 - 2012

• Author descriptive instructional e-learning materials for generic and proprietary software programs.

• Utilize various software applications, including Adobe Captivate and RoboHelp, to create real-time simulated e-learning lessons.

• Manage projects along a timeline.

• Deliver finished products to meet deadlines.

Technology Trainer, Edwards Angell Palmer & Dodge LLP 2006 – 2011

• Initiated, designed and developed on-going software training programs and curricula for legal and administrative staff in five US offices.

• Delivered on-going and new hire training, adapted training to office, practice group, service department and individual user needs.

• Project managed and assisted in execution of firm-wide software roll-outs.

• Assisted in development and implementation of e-learning firm-wide e-learning program.

• Developed technical documentation & e-learning using Camtasia and Adobe Captivate modules to meet user needs.

• Evaluated training and collaborated with co-trainers to improve efficiency and effectiveness.

IT Trainer, Paul, Hastings, Janofsky & Walker LLP 2005 – 2006

• Assessed IT training needs and development. Implemented courses and materials to address them.

• Project managed firm-wide implementation of TutorPro e-learning software and development of courses.

• Participated in planning and execution of firm-wide Interwoven Worksite 8.1 roll-out.

• Resolved user issues through coordination with technical staff.

• Improved training program in conjunction with firm trainers worldwide.

• Trained IT applications and supported users in two US offices.

Course Developer & Trainer, Kelley Drye & Warren LLP, New York, NY 2000 - 2005

• Developed & delivered software application training for legal and non-legal staff – new hire & continuing education.

• Developed & published technical documentation for staff firm-wide.

• Strategized application roll-out training needs, developed curricula and implement training.

• Developed & published Viewlet, Trainersoft and TutorPro e-learning curricula & training modules.

• Developed skills assessment evaluation for secretarial staff.

• Coordinated with firm service departments to develop and deliver training specific to their needs.

Departmental Liaison/Project Manager, White & Case LLP, New York, NY 1999

• Analyzed technology needs of legal administrative departments and coordinated solution delivery with appropriate IT staff.

Training Project Manager, Columbia Artists Management Inc., New York, NY 1999

• Developed, implemented & managed, and company-wide training for Microsoft Outlook roll-out.

• Collaborated on development of training program for Office 98. Assessed needs. Evaluated training materials.

• Evaluated training program for proprietary database system. Trained staff.

Database Administrator and Trainer, Venator Group Realty, New York, NY 1997 - 1999

• Developed and conducted training seminars in proprietary Access database.

• Authored technical documentation, including database user’s manual.

• Developed materials for and trained staff in Windows NT applications during company-wide roll-out.

• Managed development, implementation and maintenance of Access database. Developed queries and reports.

Program Developer and Instructor, University of Pennsylvania, Philadelphia, PA 1987 - 1997

• Designed & coordinated programs for & trained senior international executives, foreign diplomats, academic professionals and international students, including clients of Wharton Executive Education programs.

• Coordinated staff searches and participated in hiring decisions.

• Supervised staff of 45.

Education:

1979 Bachelor of Arts with distinction. The Ohio State University. Summa cum laude. Phi Beta Kappa.

1983 Master of Arts in Linguistics, The Ohio State University.

Other: Foreign languages: French, German and Italian.

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