Customer Service Quality Control

Danyelle Cher’e Jackson

***************@*****.*** 716-***-****

"I am a versatile and skilled professional sales/customer service professional with leadership

quality and excellent hands-on experience in developing and improving sales for

whole sale and retail operations. An assertive manager with outstanding interpersonal,

communications, negotiation and people management skills."

Professional Profile

• Customer Service/Front desk

• Scheduling

• Team Development

• Problem Solving Skills

• Training/Mentoring

• Lose Prevention/Auditing

• Day to Day Operations

• Product Management/Inventory

• Payroll

• Quality Control/Production

Work History

Quality Control Specialist

Monitor Manufacturing, Cartersville, GA December 2011-Present

DUTIES: I inspect returned items for defect and get a root cause analysis on what caused the malfunctions then I disposition them and either return them to stock or scrap them accordingly. I also check items that did not make it pass shipping and I but all my finding into spread sheets so we know what areas or items we need to focus more on to help eliminate the problems. I also enter all incoming inspections and other data into our data base.

C.E.O

Eastside Redevelopment Task Force, Buffalo, NY August 2009-December 2011

DUTIES: I take at risk and troubled young adults/teens and I help them get back into school, obtain their G.E.D and provided them with job training and job placement classes so they can become positive members of society. I also am in charge of doing the company payroll and keeping up with everyone’s hours and locations.

Assistant Area Manager

Interstate Connections (Sprint and AT&T), GA, FL, AL & MS March 2004-July 2009

DUTIES: I helped to run 12 cell phone kiosks in 4 different states. I hired and trained sales reps and managers. I made sure that everyone on staff met or exceeded quotas and goals. I also did inventory audits along with providing our customers with excellent customer service.

Loan Officer-Store Manager

First American Cash Advance, Cartersville, GA February 2002-February 2004

DUTIES: As manager of a pay day loan facility I was able to give out loans to people based off of their incomes. I also trained up and coming reps and did the scheduling, payroll, supply order and deposits for my location.

Assembly Line/Quality Control Specialist

Glad Manufacturing, Cartersville, GA June 1999- January 2002

DUTIES: I began working on the production line as a stuffer and quickly got moved to quality control which allowed me to check the products as they went through the line to ensure we were providing our valued customers with the best products possible.

Education

University of Phoenix Business Management Currently enrolled

Vogue Beauty School Cosmetology 2002

*Received my certificate of completion for all courses necessary to become a Master Barber/Stylist. I also finished with a perfect 4.0 average

Cass Comp. H.S Business Law 1999

*Received a dual sealed diploma for Completion of both College Prep and Vocational courses in Business Law and Cosmetology.

REFERENCES:

Deirdre Hughes-Jackson 716-***-**** Co-Founder of Eastside Redevelopment 15yrs

Adrena Howard -Brown 404-***-**** Co-Worker and friend 15yrs

Dana Green 678-***-**** Classmate and friend 16yrs

Vernon Hill 770-***-**** Supervisor –Interstate Conn 7yrs

Scott Purdy 404-***-**** Supervisor-Monitor Manuf 4mths

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