Customer Service Administrative Assistant

SHIKHA HEER

** ******** ****, ***********, ******* ON, M1V 1L6

Cell: 647-***-****~Home :416-***-**** ~Email: ****.******@*****.***

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OBJECTIVE¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬

To obtain a position of Customer Service Represtative within your Organization, to utilize and refine my skills in this field.

SUMMARY OF SKILLS

1 Responsible, trustworthy, punctual and an honest worker

2 Proven skills in MS Office (MS Word, Excel, Access and PowerPoint), programming in C, Java programming, Linux, Database Administration, Advanced java programming and C#.net.

3 Proven Skill in Electronic mail and E-Mail response servers.

4 Excellent Knowledge of Windows operating environments, Windows XP and Windows NT

5 Trilingual-Fluent in English, Hindi, and Punjabi

6 Swift and accurate alphanumeric Data Entry skills with a typing speed of 50 – 60 WPM

7 Provide basic administrative support including income tax return filing and data entry using QuickBooks

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Power point

Access

Outlook Express

Internet

Oracle

Linux

UNIX

EMPLOYMENT HISTORY

Volunteer

YMCA of Greater Toronto

Working as a volunteer (Resource Assistant) in YMCA of Greater Toronto July 2011

Administrative Assistant June 2011

Electro Accounting, Toronto, ON

1 Provide basic administrative support including income tax return filing and data entry using

QuickBooks

2 Answered telephone inquiries to potential and existing clients regarding services and status

3 Front line point of contact, maintaining professional manner and directing clients

Cashier 2008-2009

Shiv Jyoti Public School

1. Responsible for counting money in cash drawers to make sure the correction of amount.

2. Responsible for maintaining the area clean and orderly.

3. Responsible for solving customer's complaints.

4. Credits, refunds, receipts are issued due to the customer's requirement.

5. Responsible for answering phone calls of customer to provide all the information

6. Done various other duties as assigned.

7. Responsible for handling all cash intake and maintenance of light and other duties.

8. Helped employees and customers.

Training July 2005

Central Bank of India, India

Undergone a training work in Central Bank of India Regional office Jalandhar, India from

June 3 2005 to July 5, 2005 and working on NPA

EDUCATION

Masters in Computers Punjab Technical University,India 2009

Post Graduate Diploma Kanya Maha Vidyalaya College, India 2007

in Computers

Master of Commerce Hans Raj Maha Vidyalaya college, India 2006

Add-On-Course in Kanya Maha Vidyalaya College, India 2006

investment mgt.

Bachelor in commerce Kanya Maha Vidyalaya College, India 2004

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REFERENCES AVAILABLE IMMEDIATELY UPON REQUEST

Contact this candidate