Sales Customer Service
Resume:
Claudia Bechara
*********@*****.***
Sherman Oaks, 91403, California
OBJECTIVE
To secure a position where I can continue to utilize my business abilities to guarantee revenue generation and the steady growth of a customer-base. To increase my sales management experience applying my excellent customer service skills and leadership. Contribute to a dynamic team with my focused personality, reliability, pleasant character and diplomacy. To excel finding creative strategies, procedures and practices to increase productivity.
SUMMARY OF QUALIFICATIONS
- Have always successfully increased the development of new accounts and markets
- Have become the sales leader for each position held
- Outstanding skills and knowledge on how to manage and motivate a group of sales representatives
- Solid experience in direct sales of a broad range of products and services
- Excellent customer service skills and public relations
- Professional appearance and presentation
- Bilingual – English/Spanish
- Basic computer skills: Word, Excel, Power Point, Internet
- Have always successfully increased the development of new accounts and markets
WORK EXPERIENCE
Account Executive, 2010 – Present
Dominion Enterprises, Seattle, Washington
Achievements: Have opened new accounts and found new clients in the region while the market has been particularly slow due to the recent economic recession. In the meanwhile I have managed to retain most of the older accounts that I inherited when I started working with the magazine.
Spa Treatment Consultant and Sales Manager, 2007- 2010
Brite Skin/Brite Smile Med Spa South Center Mall, Washington & Pure Med Spa Sherman Oaks, California
Achievements: Leading sales employee throughout all locations across the US. I successfully implemented new strategies to attract clients and gained new services from existing clientele by satisfactorily fulfilling their needs and expectations.
Account Executive, 2004 - 2007
Trader Publishing, Glendale, California Achievements: The magazine "Auto Mercado" had previously been launched without any success in the San Fernando Valley. During three years I was the most successful sales executive of my team and regularly had the highest revenue in the entire area. It's important to emphasize that our product was the most expensive in the market and thus very difficult to sell. My greatest achievement throughout that period was not only to find new customers but also to maintain a high number of them for an extended time regardless of the extremely competitive and highly saturated industry.
Sales Executive, 2000 - 2003
Flash Preview Videos, Beverly Hills, California
Achievements: My goal was to enter the Latin market by selling websites and CDs to small businesses. I achieved this in a short period of time reaching a very large number of Latin customers.
Sales and Estimates, 1999 - 2001
A.Tello Company, Santa Monica, California
Achievements: Although the construction market was going through difficult times (due to the high competition and low demand in the industry), I achieved many orders by bidding relatively low.
Commercial Manager, 1997 - 1998
Banco Superior, Diners, Bogotá, Colombia
Achievements: I built, trained and supervised a strong, solid and aggressive sales team of 20 people that were marketing the entire portfolio of a mainstream bank. In order to increment revenue, my team and I worked very hard winning back lost customers. Our policy motto used to be: "We must not consider a lost customer a lost cause".
Sales Executive, 1996 - 1997
Xerox de Colombia, Bogotá, Colombia
Achievements: Selling photocopy and fax machines was a new experience for me. One of my goals and achievements was to retain the old customers, which actually was in fact more difficult than to gain new ones.
Commercial Manager and Public Relations, 1994 - 1995
Cosmoguias, Bogotá, Colombia
Achievements: My goal was to market multiple cities in Colombia, Venezuela, Mexico and Central America by selling tourism guides to hotels, airlines, libraries and bookstores. Before I left the company, my sales produced approximately 60% of the company’s revenue.
Assistant of Public Relations, 1994
Hotels Forte Travelodge, Bogotá, Colombia
Achievement: As an Intern, I fulfilled all the tasks required by the Xaverian University. The outcome of this practice definitely paid off and introduced me to the private sector environment where I continued to thrive in.
EDUCATION
Pontifical Xaverian University, Colombia
Bachelors’s Degree in Media, Communications and Journalism 1995.
Additional Studies
- ESL, English as a second language, Language System, Los Angeles California
1999-2003
- International Marketing, Pontificia Universidad Bolivariana, Colombia
1996
- Seminar of Customer Satisfaction, Universidad de los Andes, Colombia 1994
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