Manager Project

Frederick Hicks

Summary of Experience

Experienced, strategic, and results driven professional, looking to leverage my business, communication, teamwork, and self-motivational skills in a challenging project management position; I posses excellent analytical and interpersonal skills in addition to exceptional organizational, written, and presentation skills. I am motivated by a fast paced organization that provides opportunities for professional growth and development.

Professional Strengths

• A proven leader with over 15 years of experience managing relationships to team members and direct reports. A leader who is committed to mentoring and coaching.

• Implementation of large range systems such as Compaq DL350’s, DL380’s, Ultra 450’s, 4500’s Enterprise 220r, Netfinity 4500r, Storage Edge DLT 3500 and Dell Power Edge 1300s.

• Excellent communication skills, both written and verbal, as evidenced in presentations to senior level management, providing feedback to direct reports, training new employees, and creating procedures manuals.

• Proven project management, procurement, and data center management experience. Excellent problem solving skills coupled with the ability to work well in a team environment or independently.

• Excellent technical and computer skills in multiple programs, with advanced proficiency in Microsoft Suite including: MS Project, Word, PowerPoint, Excel, Visio, Outlook, and Lotus Notes. Significant experience utilizing these programs and systems to increase efficiency and drive results.

Professional Experience

2003 - Present IBM, (Atlanta - e-Business Hosting Center) Atlanta, GA

Boarding Manager/On Site System Administrator (OSSA)

• Addressed customer and site operational events and technical assistance requests.

• Performs tape swaps, coordinates and documents off site tape rotations.

• Escort customers for site visits and accept/process customer shipments.

• Acted as remote hands for IBM Level 3 support teams.

• Assisted in development of IBM eBHS V5 Partner Strategy.

• Assists in securing quotes for custom elements offering.

• Provides site/eBHC Partner specific content for proposals.

• Served as focal point for sales teams for inquiries involving service parameters, SLAs/SLOs, Facilities Specifications and as the delivery interface for engagement and sales.

• Provides input to offering on site financials and Service element funding.

• Communicates any process or service changes with eBHC Partners to stakeholders.

• Assists with site Review of floor space, power and Facilities to Ensure it is up to IBM standards - deviations, exceptions and risks to be noted and managed.

• Implements and manages and Interface with Infrastructure Project Managers regarding changes.

• Facilitates the resolution of IBM Delivery issues related to Infrastructure and Operations.

• Ensures applicable stakeholders are notified during a site-wide outage and receive all significant communications, including RCA (RCA process and creation is owned by site DPM.)

• Serves as interface to DPM/TMs when customer PCRs drive shared changes.

• Manages return of unused space at all sites.

• Participates with Contracts Team to negotiate (as needed) for additional space at eBHCs.

2000 – 2003 BellSouth (Atlanta - e-Business Center) Atlanta, Georgia

Operations Analyst

• Performed 2nd level Customer support.

• Built Compaq servers and perform imaging utilizing jumpstart software.

• Solved network problems using ping and trace route commands.

• Generated change management requests and trouble tickets using Remedy Request System.

• Monitored network activities using various network monitoring tools.

• Updated change management requests and trouble tickets using Remedy.

• Provided 2nd tier support for LAN problems.

1995 - 2000 The Coca-Cola Company Atlanta, GA

Information System Account Manager

• Developed project plans for clients in defining application definition and prioritization.

• Developed project plans for implementation of I/S needs for Japan Everything Coca-Cola Store.

• Responsible for overseeing the design and implementation of the Specialty Merchandise Internet site.

• Implemented the digital camera, Kodak 3570 slide scanner and IBM’s Digital Library for high-resolution images.

• Implemented 30 new reports to improve accountability and better manage inventory

• Managed all accounting functions for vendors and associate bank travel.

• Monitored payment from banks to identify fraudulent checks resulting in thousands of dollars in savings.

• Analyzed management and project accounts for Coca-Cola vendors.

Information System Operations Manager

• Coordinated the execution of on-site training classes for retail stores and attractions.

• Consulted with the development team on developing an interface to Campbell Software labor scheduling and payroll collection.

• Researched, evaluated and finalized the selection of the hardware/software upgrades, and tape back up procedures.

• Planned and oversaw the conversion of all five Novell servers.

• Negotiated with Coca-Cola’s Japan IS department for receiving workstations.

• Oversaw the creation of a problem tracking system and development of a Lotus Notes database.

Information System Workstation Support Technician

• Provided technical support that entails a variety of automation equipment.

• Responsible for installing hardware and software.

• Supported over 400 Marketing clients.

Education

Mississippi State University Starkville, Mississippi 06/88

• Bachelor of Arts in History

Certifications and Training

• XENIX System Administration

• Unix Fundamentals

• Local Area Network (LAN)

• Introduction to CISCO Router (WAN)

• Novell (O/S)

• GCOS Operator Training (Honeywell Mainframe)

• Asset, Change and Problem Management

• Remedy Support

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