Customer Service Sales

Fawaz Osman

Contact

Tel : 613-***-****

Tel : 613-***-****

E-mail : bpubzh@r.postjobfree.com

Address

****-* *******, *** *** Ottawa, Ontario

Profile

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with others.

Availability

From April 1st 2011

Key Skills

Flexible

Outgoing

Excellent Sales Skills

Customer Service Experience

Ability to Communicate Effectively

Ability to Cope in Stressful Situations

Excellent Team Work Skills

Motivated/Ambitious

Excellent Problem Solving Skills

Able to Multitask

Organizational Skills

Education

1998 to 2003

High School with Advanced Classes (Chemistry, Physics, Calculus, Biology)

Ridgemont High School, Ottawa

2004 to 2005

Business Administration

Algonquin College, Ottawa

Work Experience

Davis & Henderson, Ottawa

Technical Support

Helped store with troubleshooting their connection

Handling customer complaints

Serviced Issues related with Cash register and Computer software

Logged and processed Issues in end of day report

2009 to 2011

CollectCorp, Toronto

Collection agent (Call Center)

2009 to 2009

Collected debts owed to company

Meet debts collected targets (weekly)

Traced addresses of debtors who have moved

Recorded amounts collected and noted any further action required

Made payment plans with debtors

Wal-Mart, Ottawa

Sales Associate/Customer Service

2006 to 2009

Stocked Shelves

Educated customers about products and features

Operated cash register

Estimated or quoted product prices

Convergys, Ottawa

Sales associate/Customer Service for Cingular wireless (Call Center)

2004 to 2006

Changed rate plans

Ordered phones

Provided technical support

Explained billing concerns

Opinion Search, Ottawa

Survey Interviewer

2003 to 2005

Contacting respondents by phone

Asking scripted questions word for word

Accurately recording responses into computer

Collecting information for various clients

Activities and Interests

Sports

Basketball, soccer, football

Automobile

Cars in general, sports cars, racing

Traveling

Saudi Arabia, England, Dubai, United States

Languages

Somali (native)

English (fluent)

Contact this candidate