Customer Service Manager

RODERICK WADA

**** ********* *****, *** ****, CA 95148

Home 408-***-**** Cell 408-***-**** ******@*****.***

OBJECTIVE

Seeking a position utilizing skills in customer service, problem solving, analyses, budgeting, and communication.

QUALIFICATIONS

Hands on professional with over 29 years of experience in providing excellent customer service and growth in high volume market areas.

Recognized as an effective communicator, with a record of problem solving and staff development.

Recognized ability to work in a fast-paced, time sensitive environment.

Skills utilized:

• Business Development

• Customer Service

• Staff Development/ Management

• Business Strategy

• Financial Analyses

• Budgeting

• Loan Underwriting

• Operations Management

• Corporate Liaison

Computer literate in Microsoft office, certain financial analysis and design programs.

SELECTED HIGHLIGHTS

• Reversed multi-year declining trends of operational audits, high losses and growth at three

offices. Analyzed each local market and customer base, and the branch financial trends to

implement a plan that resulted in aggressive growth and profitability.

• Developed a satellite branch into a full service branch.

• Continuously developed staff for career advancement into management positions.

• Achieved, through the teamwork of the staff, six Presidents Circle awards for business

development and market growth, and three Presidents Club awards for branch performance.

• Developed and installed, an on-line accounting and budget process for a large, growing church, to

provide accurate and timely records for on-going operations and district audits.

EXPERIENCE

Image Printing and Shipping

2007 – Present Owner and Operator,

• Printing and copying services – including design, pre-press, cutting, folding

• Full service shipping, domestic & international – UPS, FedEx, DHL, USPS

• California Notary Public (16 years)

Comerica Bank, San Jose, CA

2006 – 2007 Manager, Retail Office

Bank of the West, San Jose, CA

2038 – 2005 Manager, Retail Office

Citizens Bank of Roseville, Roseville, CA

1978 – 1983 Manager, Retail Office

California First Bank (formerly Bank of Tokyo), San Francisco, CA

1973 – 1978 Present Management Trainee to Assistant Cashier/Loan Officer

• Responsible for the quality of service, security, growth, profitability, and operations of the

retail bank office. Manage and develop the staff.

• Through the branch team, maintain and grow the customer base with the challenge of maintaining a

high level of customer service in a highly competitive market.

• Actively participated in civic, community, and non-profit organizations.

EDUCATION

• Bachelor of Arts in Business Administration with emphasis in Finance, Economics and Personnel

Management - Golden Gate University, San Francisco, CA

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