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Human Resources Customer Service

Location:
Hoffman Estates, IL, 60192
Salary:
30,000
Posted:
August 07, 2012

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Resume:

Joseph L. Romero

Hoffman Estates, IL

bpis9w@r.postjobfree.com

847-***-****

OBJECTIVE

Bachelor Degreed Professional with strengths in interpersonal skills and human resources-related skills that have been applied to management positions and college classwork. Will be pursuing an MBA program with a concentration in Human Resources. Interested in a role that will broaden my current skill set in human resources.

KEY ACCOMPLISHMENTS

• Attained Honor Society status while attending college and working.

• Supervised up to 30 employees.

• Human Resource experience - screening, interviewing and selecting new hires; training; employee relations.

• Proposed and created the first student internship program for the college resident services at UIC.

• Built a stronger relationship between a vendor company and university services by initiating a fully student staffed work force team to provide special catering events.

SKILLS

Communication

Training Report Writing

Teamwork Results-Orientation

Project Management

EXPERIENCE

POST RECEIPT OF DEGREE

CLEARBROOK – An employment services organization, 900 employees, Palatine, Illinois

Community Support Coach 12/2011 – 4/2012

Supervised employment services for special needs adults in the organization

• Successfully served as the rotational supervisor with responsibility for 8 sites.

• Effectively delegated tasks; oversaw 4-5 individuals, 21-60 years of age, resulting in job completeness.

• Completed Monthly Progress Summary Reports.

• Followed detailed plans of action for each member on the team ensuring employment service compliance.

SODEXO – A contractor for Norwegian American Hospital, 200-bed facility, Humboldt Park, IL

Patient Services Manager 6/2011 – 11/2011

Managed a staff of 23 individuals to address dietary services for 200 patients

• Scheduled 23 employees on a cross-functional team and supervised their activity.

• Selected new hires, oversaw orientation training, coordinated weekly meetings addressing employee concerns.

• Ensured customer service satisfaction, accurate order fills, and delivery of service by the 23-member team

• Maintained a safe work environment, directed daily training hospital and food safety meetings, thereby assuring compliance with OSHA and JCAHO standards.

EXPERIENCE

DURING UNDERGRADUATE DEGREE STUDIES

SODEXO – A contractor for University of Illinois at Chicago, Chicago, IL

Student Manager 8/2010 – 5/2011

Part-time management of a campus-wide team providing food service for catering events

• Managed 30 student employees who fulfilled food service work in campus dining, catering, and retail.

• Implemented the Food Safety Training Program and delivered training to all student employees assuring a safe food / work environment.

• Developed pre-screening criteria for entry level food service student workers resulting in qualified applicants.

• Directed new hire orientation for multiple departments and maintained monthly employee assessments.

Management Intern 1/2010 – 5/2010

Part-time resident dining service management while attending college

• Proposed and created the first student Internship Program for Food Service Management at UIC.

• Involved in a management-training program that focused on department structure, scheduling, supervision, budgeting, and union contract interpretation.

SUMMER EXPERIENCE

DURING UNDERGRADUATE DEGREE STUDIES

VILLAGE OF PALATINE – Municipality serving over 65,000 residents, Palatine, IL

Public Works Department Floater Summers 2008 - 2011

Assisting in duties that maintained village infrastructure and properties

• Teamed with 8 fellow employees to cut down trees and do landscaping.

• Obtained a working knowledge of forestry equipment and was trained in OSHA safety standards.

EDUCATION

Bachelor of Arts, Psychology, University of Illinois at Chicago, Cum Laude

Overall Grade Point Average 3.6/ 4.0

Major Grade Point Average 3.8/ 4.0

Sociology Concentration Grade Point Average 4.0/ 4.0

HONORS

National Society of Collegiate Scholars, UIC

International Honor Society in Psychology, UIC

CERTIFICATIONS

First Aid

Cardiac Pulmonary Resuscitation (CPR)

COMPUTER SKILLS

Microsoft Office 2003, 2007 & 2010 (Word, Excel, PowerPoint, Outlook)

Windows XP (2003), 2007, 2010

MAC OSX



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