Customer Service Sales
Resume:
Timothy Conner
Hampton, GA 30228
Email: **************@*****.***
Objective: To obtain a Human Resources, Recruiter, or Management position where I can effectively utilize my expertise in human relations, project management, staff recruitment, and retention.
Skills & Knowledge
• Proficient in computer technologies including Windows, MS Office, and Internet Navigation
• Excellent communication and interpersonal skills.
• Store Operations
• Merchandising Strategies
• Inventory Management
• Team building,/ Training/ Supervision
• Customer Service Excellence
• Shrink Reduction/ Loss Control
• Budgeting & Cost Control
• Organizational & Strategic Planning
• Good at motivating and leading people and able to work in a fast paced, competitive, and high pressure environment
• Excellent arithmetic skills
• Staff Recruitment & Retention
Experience
Sports Authority Conyers, GA
06/06-Present Assistant Manager Hardliness/Merchandising Processing
Efficiently manage the flow of merchandise
Ensure customers are provided with highest level of customer service
Direct day-to-day activities of associates to drive productivity, predictability, while reducing costs
Understand and facilitate the execution of company visual merchandising standards and planograms
Develop and evaluate associates to improve performance
Ensure execution of all visual merchandising programs
Responsible for Store Operational Audit Compliance
Effectively lead the Sales Team and Entire Store in driving Sales, Customer Service, and Recovery
Ensure new employees are properly hired, screened, on-boarded, trained and empowered in starting their role
Ensure Payroll, HR, Policies & Procedures, Employee Relations, Inventory, Transfers, Store Orders, and Cash Office are done correctly
Have propelled multiple stores to #1 in sales and customer satisfaction district-wide while simultaneously lowering shrink and staff turnover to all-time lows.
Target Tucker, GA 09/07- 03/08 Loss Prevention Specialist
• Ensure the protection of team members and guest, physical assets and corporate facilities
• Aggressively address all issues of safeness, theft and fraud
• Performed covert surveillance on transfer/shuttle to help monitor fraudulent activity including financial fraud and merchandise theft
• Responsible for new hire orientation ensuring the new employee is properly trained policies and procedures
• Monitor the daily activities of assigned store task to help prevent internal and external (shoplifting/theft) losses
• Audited designated departments to ensure compliance with company policies and procedures
Wal-Mart Stone Mountain, GA
08/04– 05/06 Receiving Supervisor
• Arranged warehouse for merchandise
• Ensured smooth flow of merchandise
• Replenished supply whenever necessary
• Read shipping orders, or requisitions to determine items to be gathered, packaged and shipped
• Loaded, unloaded, and moved materials within warehouse
• Maintain electronic kit production for 10 employees
• Perform weekly cycle counts and monthly inventory
• Responsible for receiving in all incoming material.
EDUCATION:
Dekalb Technical College
Associate of Science in Business Administration Clarkston, GA
Major: Business Administration May 2008
GPA: 3.84/4.00
DeVry University Decatur, GA
Bachelor of Science in Technical Management July 2011
Major: Human Resource Management
GPA: 3.50/4.00
CERTIFICATIONS:
• Forklift 2004
• CPR & First Aid 2005
• Management and Supervisory Development Certificate Degree of Business 2006
• Non-violent Crisis Intervention 2008
Contact this candidate