Customer Service Manager

Profile

Motivated, personable business professional with Associates degree.

Flexible and versatile – able to maintain a sense of humor under pressure, while still giving excellent customer service. Thrive in deadline-driven environments with strong and accurate analytical skills. Excellent team-building skills, very organized with strong communication skills. Ability to make and keep commitments.

Skills Summary

MS Word and Excel

Power Point

Adesso

Account Review

SharePoint

Exchange Bridge Project Management

Customer Service

Scheduling

Marketing & Sales

General Office Skills

Report Preparation

Inventory Forecasting

Front-Office Operations

Professional Presentations

Train and Mentor

Written Correspondence

Outlook

Professional Experience

CALWORKS DEPARTMENT STOCKTON, CA 2010-2011

JSBS TUTOR

Assisted students with reading and writing skills.

Evaluated students work.

Reinforced time management to students and provided informational material.

Responsible for counting student hours on their time cards.

CROSSMARK SALES AND MARKETING PLEASANTON, CA 2006-2008

ADMINISTRATIVE ASSISTANT

Responsible for clearing deductions for top companies; clearing over $500,000 monthly.

Received award incentives quarterly for keeping deductions under 90 days.

Created spreadsheets for clients and customers as needed to track business information.

Prepared forms and reviewed presentations for account manager to bring to customer accounts.

Collected, managed and assessed data from a variety of databases and manufacturer specific portals to ensure accurate performance tracking.

Addressed all clientele concerns quickly and diplomatically to ensure positive relationships with clients.

SAFEWAY CORPORATION PLEASANTON, CA 2003-2006

PROCUREMENT SPECIALIST

Bought grocery items for a billion dollar company with over 1400 stores.

Maintained targeted service level of 96.6% and inventory levels for grocery products into three different warehouses for over 200 stores in Southern California.

Responsible for forecasting and procurement of promotional needs while minimizing inventory levels.

Collaborated with category managers, marketing vendors and transportation to create supply and logistic opportunities.

Managed accounts by ensuring the correct amount of inventory was bought from nationally know vendors.

Participated in the manager in training program and was manager back up to a team of ten, also in charge of training new employees.

Received buyer of the quarter in 2005.

Professional Experience cont...

SAFEWAY CORPORATION PLEASANTON, CA 2002-2003

PROMOTION ANALYST

Analyzed, determined, adjusted and scheduled in-store promotions as needed.

Identified and input adjustments as necessary due to fluctuations in forecasting needs.

Understand geographical uniqueness and division dynamics in order to better forecast.

Supported managers and national categories by providing customer service assistance

SAFE FINANCIAL SAN RAMON, CA 1999-2002

SERVICE DEALER ANALYST

Communicated with clients to ensure proper process and research of service invoices.

Point person on updating insurance and alarm license for audit purposes.

Analyzed and prepared customer contracts for individual customers.

Point person on research of all department projects.

Education

SAN JOAQUIN DELTA COLLEGE – STOCKTON, CA

Associates Degree, 2011

GPA: 3.35

General Education

References available upon request

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