Sales Customer Service
Resume:
Cynthia Ullah
Marietta, GA 30068
*********@*******.***
OBJECTIVE
To obtain a position within an organization where my skills will be challenged and new learning opportunities are available.
SKILLS
• Proficient user of QuickBooks, Microsoft products including Word, PowerPoint, Excel, Access, Publisher and Outlook
• Excellent typing skills - 70 words per minute
• Proficient user of various client management database systems including Salesforce and AMS
• Work well in a fast paced environment with little or no direction, self-starter, organized, and detail oriented
• Have a positive attitude, excitement and enthusiasm about my work
EXPERIENCE
Office Manager, July 2011 to January 2012
GlobalTech POS, Atlanta, Georgia
Responsible for providing all office support to office staff and technicians. Assist in the generation of new sales leads through outbound calling prospects, take inbound calls and assist customers with placing orders through our web-site. Responsible for answering the office phones, sorting and processing incoming daily mail, filing, up-selling existing customer accounts. Provide support to the technicians with ordering equipment, assist with getting RMA's from the product manufacturers, and ensuring that the correct equipment is received. Create and update company newsletter. Produce invoices and monthly statements from Quick books, accounts receivables and payables, call and follow up on past due accounts, process payments to vendors and customers when necessary, process employee payroll. Maintain and order office supplies. Follow up with clients and vendors as requested. Assist customers throughout the financing process. Ensure that all new installations and trainings are completed to customer satisfaction.
Customer Service/Appointment Setter, July 2010 to May 2011
True Green Technologies
Conducted extensive business development functions, including a high volume of cold call appointment setting, to generate qualified leads and expand sales pipeline.Ensured customer satisfaction by determining needs and transferring calls.
Sales/Client Services - Property and Casualty, April 2008 to December 2009
Hardegree Insurance Agency - Sandy Springs, GA
Responsible for obtaining information needed to provide insurance quotes on new business, obtaining renewal information on existing business, ensure that risks meet insurance company standards. Prepared proposals, summaries of insurance, binding coverages, policy checking, creating spreadsheets, invoicing, day to day servicing, and keeping files up to date. Maintained client relationships to ensure that client coverage was accurate and up to date.
Sales/Client Services - Property and Casualty, September 2007 to March 2008
National Specialty Underwriters, Atlanta, GA
Responsible for obtaining information needed to provide insurance quotes on new business as well as renewal information on existing business. Ensured that the risk met insurance company standards. Prepared proposals, summaries of insurance, binding coverages, policy checking, creating spreadsheets, invoicing, day to day servicing. Maintained client relationships to meet or exceed the customer’s expectations.
Sales/Marketing - Property and Casualty, July 2004 to September 2006
Stone Harris & Stone - Encino, CA
Responsible for the marketing, presentation and placement of coverages for all new clients to the agency as well as new lines of business for existing clients. Met with new clients to become familiar with their operations and to obtain all required information to enable us to market the requested coverages. Trained staff member on the use of various insurance companies on-line rating systems. Assisted marketing manager in maintaining our relationships with our preferred insurance companies to ensure that the company’s goals were met. Responsible for updating and maintaining proposal templates in PS4 and updating company contacts in Outlook. Extensive utilization of various functions in AMS client database.
Sales/Client Services - Property and Casualty, May 2001 to July 2004
Arthur J. Gallagher & Co. - Glendale, CA
Responsible for 25 commercial accounts that generated approximately $2.5 million in revenue. Utilized knowledge of underwriting guidelines of various markets and contact with clients and company representatives to obtain the best coverage available per premium dollar. Prepared proposals, summaries of insurance, binding coverages, PowerPoint presentations and spreadsheets. Serviced clients daily, updated files using database management system, issued certificates.
Sales/Client Services - Property and Casualty, August 1998 to May 2001
Aon Risk Services - Los Angeles, CA
Responsible for 25 commercial accounts that generated approximately $2.5 million in revenue. Utilized knowledge of underwriting guidelines of various markets and contact with clients and company representatives to obtain the best coverage available per premium dollar. Prepared proposals, summaries of insurance, binding coverages, PowerPoint presentations and spreadsheets. Serviced clients daily, updated files using database management system, issued certificates.
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