Executive Administrative Assistant/Office Manager
Resume:
Address
New York, NY ***31
Inez Manley
Cell phone
Home: 646-***-****
**********@*****.***
Summary Customer Service Professional with over twenty years’ experience as a Telecommunications Supervisor and Telephone Operator. I am Proficient with Microsoft office programs, and use of database programs. I am reliable; I strive to have a team where employees are empowered, enthusiastic and committed to the success of the company.
Employment
History
Skills
Education
Telecommunications Supervisor 1986 – 2009
1-800 WE ANSWER New York, NY 10018
Monitored heavy phones and log messages.
Answered heavy call volumes for varied clients including (and mainly) Doctors.
Worked with patients to schedule appointments for Doctors and paged Doctors during emergency situations.
Quality Assurance and Customer Service Coaching.
Perform campaigns such as mailing and events for clients.
Processed orders, cancellations, invoices and credit memo copies.
Made outbound calls to follow up on new accounts and sale leads.
Created calling scripts for new and existing clients.
Performed various clerical and administrative duties for the receiving department.
Maintained accurate and pertinent information on customer accounts.
Payment notices and explanatory letters, initiated treatment action such as service disconnects.
Provided timely follow-up on customer inquiries and request by telephone & emails.
Responsible for forecasting volumes of calls to resolve scheduling/staffing coverage.
Computer Oriented – Microsoft Office, Suite Answer, & Outlook
Cross High School, South Carolina
Lehman College, New York
References
Upon Request
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