Customer Service
Resume:
Evelyn Marquez
************@*****.**-m
PROFESSIONAL SUMMARY
Highly experienced in Office Procedures with over 8 years of customer service. Possesses professional and effective verbal and nonverbal communication skills. Proven knowledge in computers. Administrative skills consist of typing, filing, able to identify errors, problem solving, answering a multi- phone line. Proven the ability to prioritize and complete multiple daily assignments. Possesses strong attention to detail. Experienced in billing and verifying customers’ confidential information. Familiar with business communications and correspondences.
SKILLS
MS Access, MS word, MS Excel, MS Outlook, MS PowerPoint, WordPerfect, MS Office
PROFESSIONAL EXPERIENCE
Bank of America – Dallas, TX Feb 2009 – July 2009
Implementation Consultant (Migration Team)
• Assisted new and existing customer with migration for Remote Deposit Service Program
• Conducted telephone interviews with customers
• Provided technical support to customers when needed
• Trained and assisted customers with setup of scanning system
• Data Entry
• Maintained customer confidentiality at all times
Technologies: Customer Service, Data Entry
Jackson Hewitt – Las Cruces, NM Jan 2008 – May 2008
Front Desk Receptionist
• Greet and assist customers
• Provide general information on tax process
• Assist with completion of IRS forms
• File
• Handle 10 phone line system
• Schedule appointments
• Contact customers regarding check arrival
• Maintained customer confidentiality at all times
Technologies: Customer Service, Phone Calls
Credit Solutions - Addison, TX Mar 2006 – Nov 2007
Client Services Supervisor
• Supervised over 9 representatives whose call performance measurements where to take between 70-100 calls daily.
• Worked under pressure to meet deadlines in an extremely fast-paced and busy call center.
• Corresponded with customers via email, fax and phone.
• Provided support and handled 15-25 escalation calls to resolve daily issues.
• Processed call stats, daily, weekly, and monthly reports for management.
• Conducted weekly team meetings and training.
• Monitored representatives weekly on performance measurements and quality.
• Coached representatives in areas needing improvement.
• Maintained customer confidentiality at all times.
• Screened, interviewed, and trained team members.
Technologies: Customer Service, MS Excel, MS Word, Data Entry
Aegis-Blockbuster Rewards - Irving, TX Jan 2004 - Dec 2005
Customer Service Representative
• Answered inbound calls and assisted customers with questions and concerns regarding the Rewards program.
• Entered customer information into database and processed customer Rewards.
• Provided excellent customer service.
Technologies: Customer Service, ACD Phone System, MS Excel, MS Word
Sonic Drive-Inc. - Las Cruces, NM Jan 2002 – Jan 2004
Switchboard Operator/ Drive-Thru
• Received, prepared, and delivered customer orders ensuring accuracy.
• Responsible for individual cash control.
• Answered queries of customers on various issues.
Technologies: Customer Service, ACD Phone System, MS Excel, MS Word, Typing, Data Entry
Excel Telecom - Las Cruces, NM Jan 1999 – Jan 2002
Customer Service Representative
• Provided Directory Assistance to customers in a timely manner.
• Assisted customers with any questions.
• Used computer to quickly find accurate information.
Technologies: Customer Service, ACD Phone System, MS Excel, MS Word, Typing, Data Entry
Las Cruces Public Schools - Las Cruces, NM Dec 1997 - Jan 1999
Human Resources Office Assistant
• Answered multiple line telephone system and assisted customers, received and assisted with screening job applicants, typed business correspondences, organized employee files, assisted office staff with duties as assigned.
Technologies: Customer Service, MS Excel, MS Word, Typing, Data Entry
EDUCATION
Onate High School, Las Cruces, NM
High School Diploma
Contact this candidate