Manager Management

SHERRY HUPP

**** ***** ** ***** ****, IN ***** 574-***-**** **********@*****.***

Operations Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, warehouse manager, manufacturing supervisor, and computer tech.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals Report & Document Preparation

Accounts Payable/Receivable

Microsoft Office Suite

Process Development Records Management

Inventory Management

Expense Reduction

ISO9001 training

Experience

Product Development Corporation

1999 to Present

Midwest Operations Manager 2009 to present

Mailing Coordinator 2001 to 2009

Coordinator of PreDelivery Logistics 1999 to 2001

• Effectively manage the South Bend warehouse of 35 employees and 12 office employees

• Created control processes throughout warehouse to ensure good flow of product

• Coach and develop employees to ensure a good team in the South Bend location

• Created an inventory process that includes cycle counts and monthly inventory’s for over three million phone books throughout the Midwest

• Accomplished 24 hour shipping deadline within first year of management

• Responsible for the mail operations team in South Bend that services Seattle, Phoenix and Bay City

• Work closely with the ATT managers on volume ordering, lean inventory, and large order distribution

• Assist outpost coordinators in analyzing area’s that need hand delivery

• Responsible for creating budgets for all secondary departments

• Responsible for approving all A/P to control costs

• Create PowerPoint presentation for quarterly meetings

• Manage Automated Secondary Delivery system for order processing and inventory control

• Assisting in the implementation of ISO9000

Tech Data 1996 - 1999

Supervisor of Operation 1997 – 1999

Configuration Tech 1996 - 1997

Supervised the Configuration department consisting of 30 people on multiple shifts. Controlled the

workflow through entire department.

• Doubled productivity in department through workflow organization and implementation of a

priority management system.

• Reduced turnover from over 100% to 10% in 6 months.

• Implemented new shipping procedures to reduce errors.

• Promoted to management after less than one year of employment.

Participated on a team which engineered and implemented the standard operating procedures, which

became the model of all configuration centers in the corporation

Microsphere Inc. 1993 - 1996

Manager of Manufacturing 1994 – 1996

Configuration Tech 1993 - 1994

Manager of Manufacturing

Responsibilities include scheduling of orders and quality testing of units, inventory control and shipping.

• Reduced inventory losses by 75% within first 3 months.

• Reorganized the department to create a better workflow to maximize production.

• Promoted to manager over the Configuration Department and Shipping Department after a year of employment.

Qualex, Inc 1989 - 1993

Production Supervisor 1989 - 1993

Reprint Production 1989

• Supervised 35 employees in various departments to ensure daily deadlines were met.

• Reduced mixed orders by 50% in the packaging department by developing an employee incentive program.

• Consistently met very tight deadlines for morning shipments.

• Promoted to management after 6 weeks of employment.

Education

Indiana Institute of Technology

Associate in Business Administration

Bachelor in Business Management

South Bend, IN

Western Michigan University

ISO 9000 Training for Certification

Microsoft Office Word Certified

Microsoft Office Excel Certified

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