Customer Service Assistant
Resume:
Yris Romano
Bayonne NJ ****2
**********@*****.***
Career Objective
Challenging position in Patient’s Care or related areas requiring interpersonal skills, ability to meet a flexible schedule, and to communicate in two different languages, English and Spanish.
Summary of Qualification
*Excellent Communications and organizational Skills
*Fluent in English and Spanish
*Strong background in customer service
*Ability to handle multiple tasks simultaneously
*Cost assessment ability, and excellent planning capability
*Proven ability to work under time pressure
* Self motivated individual, but also able to work effectively as part of a team
Education Background
Caliber Training Institute Manhattan NY 1997
*Nurse aid/nurse assistant
*Infection control, HIV confidentiality
Heartbeat training Institute, Inc Brooklyn NY 2004
*Dialysis technician
National health career association 2008
*C.T.M.A Medical assistant *EKG
*Phlebotomy certificate
Harford Community College 2011 *Histo-Technology Certificate
Professional Background
Orlando Regional Hospital, Lucerne PCU Sept-2004-2006
Clinical Technician
*Work in collaboration under the supervision of a RN to provide all aspects of
Patient’s care
*Insert/and remove catheters, ambulate patients, hygiene, patient vital sings.
*Drop blood and assist them with other assessment, performs EKGs.
*urine drug screen collections
Winter Park Florida Hospital Dec. 2006-Sep. 2008
Laboratory assistant, Phlebotomist
*Specimen receiving and FPL processing.
*Computer literate and have experience with lab information system such as my-sis program and sun-quest.
*Have laboratory technique terminology experience
*Phlebotomy technique including venipunture, and finger sticks.
*Pediatric blood collections & difficult draws
Florida Hospital South Dec. 2008-Jun. 2009
*FLP Processing and test ordering.
*Surgical specimen processing for histology.
*Fluid and microbiology specimen receiving.
*Experience with co-path, my-sis, sun-port, and sun-quest
*Registration and processing of insurance verification.
Overlook hospital Dec. 2009 - Dec. 2011
Laboratory advance specimen processing
*Specimens receiving and processing order for patients.
*Place specimen to microbiology and others departments.
*Receiving specimen from doctors office, emergency department and surgical.
*Place orders for any type of body fluid and any other fluid
*10 month of training in the histology department (Fixation, Embedding, Cutting, and Special Staining) for Histology Program.
Palisade Medical Center Dec. 2011 - Present
Histology Technician
*Cutting, staining and preparing tissue samples
*Studying the slides under the compound microscope
*Checking routine H and E slides
*Performing special staining and other technical procedures if required
*Forwarding slides with primary reports to the Histologist
*Embedding tissues correctly within the time frames set by the senior
References: Available upon request
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