Resume

Objective

Obtain a challenging position that allows the implementation of my excellent work ethic and dedication, while allowing for future career development.

Professional Experience

ICW GROUP - San Diego CA March 2010 - June 2012

Premium Audit Technician ● Continuous precise review of premium and payroll in Policy Management System ● Detail special projects and reports for Actuarial Department ● Develop training materials to help expedite existing procedures for department ● Maintained all billing (monthly interim audits, semi annual check audits, final audits) for Nevada branch ● Cater to any and all requests insureds may have regarding their policy

Anthony’s Fish Grotto - La Mesa CA

2002 – 2010

Waitstaff Server/Bartender ● Manage duties and responsibilities of a team of employees ● Extensive customer service

Helix High School - La Mesa CA 2006 – 2007

Extended Learning Tutor ● Tutor/mentor students ● Maintain up-to-date student file/database

FedEx - San Diego CA 2005 – 2006

Handler ● Product unload/sort ● Handling of hazardous material

Education

California State University, San Marcos

Bachelor of Arts - Sociology

Grossmont Community College

Associate of Arts - General Education

Computer Skills

Expertise in the following programs: Policy Management Systems, Lexus Nexus, Outlook, LiveLink, Commercial Intellisys, Policy Decisions, SNAP, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, MLA format, and SAP software as well as many other programs.

Other Skills

● Proven ability to manage multiple tasks and special projects from creation to completion, within deadline and in an ever- changing environment

● Expertise in problem solving and improvisation ● Customer service ● Mentoring/tutoring ● Communication and negotiation skills

● Materials management ● Database administration

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