Customer Service Representative

Lola Faye Thompson

**** *** ******

Forest Park, Georgia 30297

Phone: 404-***-****

Objective: To obtain the shipping Clerk position with Magna Recruiting

Skills Summary: I have over twenty years experience in warehouse, supply and distribution operations. I have attended the United States Army Quartermaster School, Fort Lee, Virginia. I am currently retired, a have obtain an honorable discharge from the U.S.Army Reserve as a 92A (Automated Logistics and Control Specialist).

Current Experience:

Avis Car Rental – Atlanta, GA. Quality Control Specialist/Customer Service Representative. (1997-Present)

As a Quality Control Specialist/Customer Service Representative, I performed a variety of inspection duties that require an understanding of the establishment’s policies and procedures. Work involves most of the following: verifying return vehicles against issuing documents, noting and reporting discrepancies and obvious damage. Routing damaged vehicles to prescribed maintenance storage locations. Responsible for completing and submitting incident/accident reports concerning returned vehicles. Responsible for reviewing and providing storage locations for non-damaged in accordance with prescribed storage and docking methods. Perform rearranging and inventory of over 900 vehicles weekly. Responsible for verifying shipping orders by comparing customer credentials with documented request requirements Monitors and arrange expeditious transportation for customers requiring assistance.

Performs daily security checks to include and established key control procedure.

Ensure that all safety precautions and policies are strictly adhered to IAW Company and OSHA standards.

Previous Experience

Rapid Postal Service (RPS), Atlanta, Ga. Distribution and Routing Specialist (12 Months)

Responsible for operating an automated distribution and routing conveyer system processed over 15,000 pieces of mail daily. Verified shipping and distribution addresses. Examined and repacked damage items. Conducted unloading task requirements utilizing hand and Materiel Handling Equipment (MHE) methods. Performed all production-based tasks in a proactive manner and displayed a sense of urgency for same day and next day mail commitments. Often used as the on-site expert for assisting in the development of current and new employees. Performs and documents security checks daily.

Related Experience

U.S. Army Reserve (various duties and assignments)

As a United States Army Non-Commissioned Officer,

I served in various assignments and capacities, trained personnel and operated a warehouse receiving, shipping and storage section.

Which includes the following: Reconciling supply transactions, inventory adjustments reports, received, stored, and issued direct exchange items.

As a Military Occupational Specialist (Mos) 92A20, during Annual Training, I instruct and provide Individual training to subordinates, while serving as Senior Specialist in the inventory control section. My responsibilities included analyzing, evaluating and implementing policies and procedures for the accomplishment of the inventory sections and development for subordinates.

Education /Training

West Laurens High School, Dublin Georgia

United States Army Quartermaster school SCS, Fort Lee, Virginia

Automate d Logistics Supply School, Fort Stewart, Georgia

Graduate, Basic Non-Commissioned Officer Course

Graduate, Primary leadership Development Course

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