Anida Williamson

*** ****** **. ****** ****, NC *8390

910-***-****

bos6k0@r.postjobfree.com

OBJECTIVE

Obtain a position in customer service where I can maximize my multilayer computer, customer, and information skills. I would love to join a company where I can expand my 16 years of varies experience in customer rapport; quality assurance; and resident care. The opportunity to work for your company would give me an excellent chance for career and personal growth. I am confident that my skills in communication in high-volume call operations will be asset to your company.

SKILLS PROFILE

The profound ability to work closely and cooperatively; with fellow employees and guest with easy. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Knowledge of and experience with Microsoft, Excel, Query and Access .Great recording and data entry skills that include organizational skills. I have experience with money handling, credit cards and depositing transaction; exceptional skills with a computer, fax, and copier. Have immense ability to take accurate phone messages, deliver them promptly, and handle multi-line phone system easy: with excellent oral and written communications skills, and with a great attention to detail.

EMPLOYMENT HISTORY

Front Desk Clerk 2010-current

Quality Inn, Fayetteville NC

Check guests in and out in a timely and courteous manner.

Ensure reservations are taken correctly and courteously.

Available at all times to deal with guest complaints and problems.

Ensure compliance of safety and security standards.

Answer telephones, schedule reservations and transfer callers to guest rooms.

Interact directly with customers and promote positive environment

Consolidated Medical Staffing

Certified Nursing Assistant 2008- current

Join staff and play as a team player with no history

Give great patients care

Monitoring and recording vital signs: temperature, pulse, respiration, and blood pressure, and assess the level of pain of the patient

Quality Control 2008-2008

Campbell Soup, Maxton NC

Accurately verify the dimensions of soup, like color, weight, and density.

Mechanical inspector and check cans for dents, dates and make sure lids are sealed properly, and fit well.

Inspectors and set up and test equipment, calibrate instruments, and repair defects, as well as record data before a line can start up.

Cellular Connection, 2004-2006

Fayetteville, NC

Sale mobile phones and accessories

Activate the phones/ some technical support

Date entry of new and renew contracts

Certified Nursing Assistant 1996-2008

Loving Hands, Gastonia NC

Give proper care of patients

Have profound ability to verbally communicate with the residents and residents families and to exercise tact in dealing with problems concerning residents care.

Monitoring and recording vital signs: Check temperature, pulse, respiration, and blood pressure, and assesses the level of pain of the patient

Keep and maintain records, and give oral reports.

Call Center Representative

Telsperum 1992-1995

Contact individuals by phone

Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation

Data entry and maintenance of customer/potential customer data bases

References are available on request.

EDUCATION

Red Springs High

General Education 1993

Diploma

Medical Careers Institute 2008-2008

Fayetteville Technical Community Collage

Associate in Art 2006-2010

Wake Technical Community Collage 2010-Current

Associate in Art

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