Customer Service Quality Assurance
Resume:
Anida Williamson
*** ****** **. ****** ****, NC *8390
***************@*****.***
OBJECTIVE
Obtain a position in customer service where I can maximize my multilayer computer, customer, and information skills. I would love to join a company where I can expand my 16 years of varies experience in customer rapport; quality assurance; and resident care. The opportunity to work for your company would give me an excellent chance for career and personal growth. I am confident that my skills in communication in high-volume call operations will be asset to your company.
SKILLS PROFILE
The profound ability to work closely and cooperatively; with fellow employees and guest with easy. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Knowledge of and experience with Microsoft, Excel, Query and Access .Great recording and data entry skills that include organizational skills. I have experience with money handling, credit cards and depositing transaction; exceptional skills with a computer, fax, and copier. Have immense ability to take accurate phone messages, deliver them promptly, and handle multi-line phone system easy: with excellent oral and written communications skills, and with a great attention to detail.
EMPLOYMENT HISTORY
Front Desk Clerk 2010-current
Quality Inn, Fayetteville NC
Check guests in and out in a timely and courteous manner.
Ensure reservations are taken correctly and courteously.
Available at all times to deal with guest complaints and problems.
Ensure compliance of safety and security standards.
Answer telephones, schedule reservations and transfer callers to guest rooms.
Interact directly with customers and promote positive environment
Consolidated Medical Staffing
Certified Nursing Assistant 2008- current
Join staff and play as a team player with no history
Give great patients care
Monitoring and recording vital signs: temperature, pulse, respiration, and blood pressure, and assess the level of pain of the patient
Quality Control 2008-2008
Campbell Soup, Maxton NC
Accurately verify the dimensions of soup, like color, weight, and density.
Mechanical inspector and check cans for dents, dates and make sure lids are sealed properly, and fit well.
Inspectors and set up and test equipment, calibrate instruments, and repair defects, as well as record data before a line can start up.
Cellular Connection, 2004-2006
Fayetteville, NC
Sale mobile phones and accessories
Activate the phones/ some technical support
Date entry of new and renew contracts
Certified Nursing Assistant 1996-2008
Loving Hands, Gastonia NC
Give proper care of patients
Have profound ability to verbally communicate with the residents and residents families and to exercise tact in dealing with problems concerning residents care.
Monitoring and recording vital signs: Check temperature, pulse, respiration, and blood pressure, and assesses the level of pain of the patient
Keep and maintain records, and give oral reports.
Call Center Representative
Telsperum 1992-1995
Contact individuals by phone
Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
Data entry and maintenance of customer/potential customer data bases
References are available on request.
EDUCATION
Red Springs High
General Education 1993
Diploma
Medical Careers Institute 2008-2008
Fayetteville Technical Community Collage
Associate in Art 2006-2010
Wake Technical Community Collage 2010-Current
Associate in Art
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