MAHJABEEN KHATOON

Haseen Manzil, Havelia, Phone: (91) - 786*******

Old Jhusi, P.O. Jhusi, Distt. Allahabad, India Email: bnwe5d@r.postjobfree.com

OBJECTIVE:

My objective is to work in an operations dispatch department for an Airline or Aviation company. Enthusiastic and highly motivated individual of hard working and wishing to pursue a creative and challenging career in reputed and leading organization.

QUALIFICATIONS:

• FAA Aircraft Dispatcher License-IFOD, Dallas/Fort Worth 2011.

• Excellent Customer Service and Computer Skills.

• Proven Time Management skill set.

• Customer focused and ambitious airline professional with 5 years & 8 months of progressive experience from an International airline.

• Proven track of excelling in fast paced airline environment ensuring high satisfaction rates by delivering world class services.

• Excellent supervisory skills, flight attendant experience, safety conscious, able to remain calm in crisis situation, initiative, flexible work schedule, positive attitude, enjoy work.

EDUCATION:

• Institute of Flight Operations & Dispatch Dallas Fort Worth- FAA Aircraft Dispatch License.

• Frankfinn Management Consultants, India- Basic Cabin Crew Training.

• National Institute of Information Technology (NIIT), India- Swift Jyoti.

• Vidyasagar University, Haldia, W.B. India- B.Sc. Chemistry Hons.

• C.B.S.E. India SSCE Inter.

• C.B.S.E. India SSC High School.

EMPLOYMENT:

Feb 2005 - Oct 2010 - QATAR AIRWAYS, DOHA, QATAR - Cabin Crew

Attending pre-flight briefing Responsible for the safety and security of the flight and the passengers. Welcoming the passengers with smile and greeting them with small conversations. Checking the boarding pass and helping them to find their seats. Care for elderly, small children and handicapped people. Checking the passengers with seat belt fastened, seat back upright, tray table stowed, foot rest up and window shades up before takeoff. Taking care of the passengers throughout the flight with special requests or needs, meals and drink services. Promptly attending customer call bell. Helping flight deck crew members and other crew members in all required flight attendant duties. Supervised the dedicated crew team and make sure they offer the highest standard service and comfort to the passengers. Complete and neat information of the safety measures to be applied in case of emergency situations. Preparing the flight before landing. Greeting each passenger at the end of the journey. Maintaining the flight reports and submitting it to the supervisors.

Oct 2003 - Sep 2004 - WIPRO SPECTRAMIND, DELHI, INDIA - Customer Care Executive

Troubleshoot computer issues. Receive calls from USA for customer support. Provided customer with product and service information. Escalation and follow-up of cases requiring further action. Completed call logs and reports. Answering calls in a prompt courteous manner. Reporting customer feedback to the supervisor.

Oct 2004 - Dec 2004 - A.M. OXFORD PUBLIC SCHOOL, ALLAHABAD, U.P. INDIA - Teacher

Taught students up to GR 10. Taught academic, social and motor skills to the students. Prepared objectives and outlines for courses of study and assisted in developing curriculum. Counseled students when adjustment and academic problems arose and met with parents. Prepared, administered and corrected tests; kept attendance and grade records.

ACHIEVEMENTS:

Appreciation letter for 100% Attendance for two consecutive years as a cabin crew. Appreciation report from the management and supervisor for complementing on job well done on a full flight with challenging passengers on a challenging day as a cabin crew. Certificate on successfully completion of Air Restraint Training as a cabin crew.

REFERENCES AVAILABLE UPON REQUEST.