Secretary

Shawanda Donelson] [***********@*****.***]

Cellular phone: 608-***-**** Home phone: 901-***-****

**** ****** ***** ***** *******, TN 38018

Objectives

To obtain a position that will benefit from my initiative, capabilities, and contributions, ultimately qualifying for advancement and increased decision-making responsibilities.

Education

S.V. Marshall High School

High School Diploma 2001 Lexington, MS

University of Phoenix currently attending to achieve my Bachelor of Science in Health Administration Cordova, TN 2009

Experience Secretary/Clerical Cynthia White 04/2010-02/2012

• Collect co-payments, bookkeeping, answer multi-phone lines, complete paperwork, payroll, operate office equipment (fax machine and copier), setup appointments, filing, write reports and memos, computer data entry, and organize training and events. Care Specialist

Sylvan Crossings 07/2009 – 04/2010

• Assist elders with personal care, administer medication, complete flow sheets on every resident, work with memory care residents, prepare and serve meals, answer telephones, make the necessary calls in case of an emergency, and chart on a daily basis.

Menards

Customer Service Representative/Head Cashier 10/2004-05/2008

• Computer data entry, Inspect and process customer returns, respond to customers inquiries, supervised 10 or more cashiers, collect fees, file records, countdown cash drawers, enter checks in a computer, answer multi-phone lines, and completed paperwork.

Copps Food Center 09/2003-01/2005 Cashier Cooked and catered food for large companies, collect money, answered multi-phone lines, inventory, and greet customers. PDQ Cashier 09/2002-08/2003 Operated the cash register cooked and baked food, stocked empty shelves, and inventory. Swiss Colony Returns Auditor 08/2001-05/2003 Audit customer returns, processed customer returns, computer data entry, inspected customer returns, answered multi-phone lines, packaged returned items and shipped out customer orders.

Skills

• Over 5 years experiences in Customer Service, Over 2 years of Clerical and secretarial work, Over 3 years of Management Skills, Shipped out large quantities of orders daily; Followed all procedures and kept excellent records, Over 4 months of assisting elders with personal care, making sure every resident have accurate vitals and administer medication. Over 5 years of filing experience, Over 7 years of computer skills Summary: Experienced worker in Customer Service, Secretarial and Clerical skills, Management Skills, Care Specialist, Quick to learn, Motivated to get the job done, Maintain composure under pressure; Able to work with little or no direct supervision.

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