Customer Service Sales

Jennifer G. Sesay

**** ********** **********, ** ***** 856-***-**** ***********@***.***

Objective

Seeking a position that allows for an opportunity to demonstrate organization, customer service, communication, and other skills proven by 31 years of employment in various arenas.

Profile

Personable and conscientious individual with training in many areas. Talent for quickly learning new skills. Determined to contribute previously learned skills. Accustomed to handling sensitive information. Demonstrated history of producing accurate, timely results and following guidelines. Flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences.

Education

1980-1981 Berean Institute Philadelphia, PA

Business Management

1981-1984 Camden County College Blackwood, NJ 08012 Associate Degree in Applied Science

1985-1986 Pennsauken Adult Continuing Education Pennsauken, NJ 08109 Certificate in Spanish and French Languages

1986-1987 Fountain of Life Center Burlington, NJ 08016 Certificate of Leadership Training

1998-2000 American Computer Institute Cherry Hill, NJ 08034 Certificate in Micro-computer Engineering (A+ Certification)

2008-2010 JDT Christian College Pennsauken, NJ 08109

Associate Degrees in Theology

2010-2011 Mission for Christ Outreach Church Camden, NJ 08105

Pastoral Internship Training

Professional Experience

1985- 2007 John Boyle & Co., Inc. Cherry Hill, NJ 08003

Awning, Marine & Industrial Fabric Manufacturer & Distributor

1985-2001 --Regional Office Coordinator and Administrator

Responsibilities:

Hired and trained new employees, kept record of attendance, payroll, and 401K benefits, conducted annual evaluation of office personnel, and submitted pertinent information directly to headquarters. Accounts Payable, billing and sales experience.

Ending Salary $25,000

2001-2007 --Senior Inside Sales Customer Service Relations Representative

Responsibilities:

Answered inbound calls in support of customers need, provided support to the sales team, handled all customer services matters in all department, developed new accounts and implemented new systems, assisted in the development of new policies and procedures, and performed market research on customers’ needs and requirements.

Ending salary $31,000

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Purchasing Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Acct Rec/Payable Customer Invoice Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Presentation

Keyboard /65+wmp

Efficient Numerical Key Strokes

Computer Software

• Microsoft Office Environment: Excel, Access,Outlook,Power Point,

• IBM : AS400 Data base, Lotus, Linux,

Office Equipment

• Computers, Calculators, Telephone systems, Dictaphone, facsimiles, Projectors, copiers and Printers

Languages

• French: Speak fluently, read and write

• Spanish: Less fluent, read and write

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