Administrative Assistant Human Resources
Resume:
Cherish J. Chatter
**** ******* **** ***** ***** Maria, CA 93458
**************@*****.***
OBJECTIVE:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
EDUCATION:
• Ashford University, Bachelor of Arts in Homeland Security and Emergency
Management degree expected August 2014
GPA: 2.85
• Washington-Lee High School, graduated June 2002 with Advanced Diploma AFJROTC
Graduate
GPA: 3.0
WORK SUMMARY:
• More than eight years experience.
• Excellent ability to respond to customer inquiries in a professional manner.
• Uncommon ability to interact with differing attitudes and positions of
others.
• Strong oral communications skills including ability to listen to and interact
with a diverse group of people.
• Remarkable ability to retain a large variety of information and interpret it
to various communities.
• Exceptional ability to respond to varied requests and perform several duties at
the same time.
• Excellent ability to deal effectively with a variety of personalities and
situations requiring tact, judgment, and poise.
• Uncommon ability to perform secretarial and clerical duties with speed and
accuracy without immediate and constant supervision.
• Sound ability to learn, interpret, and apply policies, procedures, and
resolutions.
• In-depth ability to prioritize multiple assignments.
• Immense ability to maintain a good working relationship with all co-workers,
vendors, clients and the public and to use good judgment in recognizing scope
of authority.
• Strong interpersonal, communication, and organizational skills.
• Excellent oral and written communication skills including English grammar,
spelling, and punctuation.
• Proven experience in greeting and responding to the general public in a
fast-paced, service-oriented environment.
• Uncommon ability to exercise good judgment to prioritize work and be
extremely detail oriented and very meticulous with paperwork.
• Strong analytical and problem solving skills.
• Profound ability to apply independent judgment, discretion and initiative to
address problems and develop solutions.
• Demonstrated high-level of abilities of various computer software programs
and fluency in using standard office software packages (Microsoft Office:
Excel, Word, PowerPoint, and Outlook).
PROFESSIONAL EXPERIENCE:
SAIC, McLean, VA 09/09-Present
Receptionist/Badging Administrator
• Answered multi-line phone promptly and efficiently; provided information to
routine inquires or routed calls to appropriate staff
• Greeted, welcomed and directed all visitors appropriately
• Responsible for the provision of an efficient and effective reception service
• Recorded messages for unavailable employees and communicated these messages to the proper personnel in a timely manner
• Obtained daily schedule for conference rooms and was knowledgeable of the
schedule in order to promptly direct all personnel to their proper destination
• Complied with company security policy and ensured that all employees and
visitors received the proper badge upon entry to the facility
• As appropriate, devised and adapted improved work methods and procedures to
accomplish work assignments
• Responsible for keeping a record of all foreign nationals entering the
facility
• Maintained visitor log book
• Cross-trained with Badging Office and Document Control to acquire additional skills
• Obtained Secret security clearance and properly handled classified information as needed
• Performed other related duties as assigned
Aerotek, (SAIC), Vienna, VA 05/09- 08/09
Receptionist
• Answered multi-line phone promptly and efficiently; provided information to
routine inquires or routed calls to appropriate staff
• Greeted, welcomed and directed all visitors appropriately
• Responsible for the provision of an efficient and effective reception service
• Recorded messages for unavailable employees and communicated these messages
to the proper personnel in a timely manner
• Complied with company security policy and ensured that all employees and
visitors received the proper badge upon entry to the facility
• Monitored security cameras
Aerotek, (Pace Global), Fairfax, VA 06/08-10/08
Receptionist
• Answered multi-line phone promptly and efficiently; provided information to
routine inquires or routed calls to appropriate staff
• Recorded messages for unavailable employees and communicated these messages
to the proper personnel in a timely manner
• Greeted, welcomed and directed all visitors appropriately
• Responsible for the provision of an efficient and effective reception service
• Processed all mail including shipments via FedEx and UPS
• Performed other duties, functions, special projects, and responsibilities as
assigned by the CFO
Aerotek, (Trump National Golf Club-Washington, DC), Potomac Falls, VA,
04/08-06/08
Administrative Assistant
• Responsible for various administrative work
• Responsible for clerical duties including filing, faxing, etc.
• Signed up new members and processed new member applications
• Worked with Human Resources on new club hires
• Perform other related duties as assigned
Navy League of the United States, 10/02-09/07
Lead Member Services Representative
• Responsible for streamlined operation of defined membership benefits and
plans for more than 65,000 participants and prospective members
• Primary telephone contact for members, interested applicants, and the general
public
• Processed over 5,000 new member applications, renewals, and life membership cards and certificates, and gift memberships
• Maintained excellent customer relations support to more than 19 Navy League
Regions
• Responded daily to all correspondence from members, interested applicants,
and the general public
• Processed publication subscriptions, invoicing, and renewals vital to members
satisfaction
• Handled daily service requests from Navy League councils, members and staff
• Created and maintained new member kits that helped increased membership
• Maintained membership data integrity essential to maintaining continued
membership
• Validated/released new member and renewal financial batches weekly
• Diplomatically resolved customer’s complaints on as-needed basis
• Balanced and closed daily credit card processed through the electronic
payment processor
• Processed departmental mail, including distribution to appropriate staff
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed excellent telephone communication skills to better
communicate with prospective member
• Significantly contributed to reducing cost and expenses while achieving
objectives, and exercising economy in the utilization of available office
resources
• Performed other duties, functions, special projects, and responsibilities as
assigned by the Member Services Director
COMPUTER PROFIENCY:
• Microsoft Office
• Microsoft Windows
• TASS
• Microsoft CRM4M
• ViSi Commander Visitor Management System
• Typing (60+ wpm)
REFERENCES:
Twala S Massenburg, SAIC Security Tech/Office Coordinator, 571-***-****
Jason S Bryant, SAIC Physical Security Manager, 703-***-****
Contact this candidate