Customer Service Management

Aaron L. Jordan

**** ******* **** ****

Indianapolis, Indiana 46256

Cell: 260-***-****

Email: ************@*****.***

QUALIFICATIONS:

• Strong degree of initiative and creativity

• Experience in coordinating and organizing events

• Excellent verbal and written communication skills

• Ability to successfully multi-task

• Excellent organizational skills and problem solving skills

• Marketing, Management & public speaking skills.

• Enthusiasm, uncommon energy, self-motivation and drive.

• Excellent customer service skills

• Great efficiency in Microsoft Excel, Word, and Outlook

• Professionally committed and responsible. Adapt easily to new situations. Successfully handle a wide range of functions using a combination of creative, organizational, and writing skills.

• Maintain focus in demanding work environments, under deadline and pressure conditions. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.

• Organizational, project and conflict management skills

• Proven learning agility and ability to perform tasks independently with little hands-on management

EXPERIENCE:

Martin Luther King Community Center, Indianapolis, IN

1/01/2012-

Public Relations and Marketing Intern

• Contributed improving and helping create the organizations brochure

• Helped improve and created different social media outlets such as a twitter and Facebook page.

• Worked on improving the content for the company’s website.

• Publicized monthly social and educational meetings. Produced all fliers, posters, newspaper ads, annual brochures for community-wide distribution. Created theme for each year’s activities and appropriate tag lines for each event.

• Developed and managed social media campaigns and day-to-day activities. Duties included, social community-outreach efforts, and promotions.

Adecco Staffing, Indianapolis, IN

2/05/2012-

• Successfully executed a variety of assignments in the fields of assignments in administration, research, and manufacturing.

• Successfully completed assignments by completing deadlines with 100% accuracy while streamlining workflow.

Kelly Services Contractor

Lincoln Financial Group, Fort Wayne, IN

11/1/2010- 5/6/2011

Insurance Processor

• Reviewed, reconciled, and processed allocations for periodic sum remittances.

• Reviewed, interpreted and processed loan requests from Third Party Administrators or clients

• Receives and processes client directed 401k Plans, Direct Business Applications, and Mutual Plans

• Interpreted, analyzed, and processed annuity requests

• Received and processed phone shifts.

University of Southern Indiana, Evansville, IN

Student Special Events Manager

1/01/2009 - 5/5/2010

• Planed and coordinated special events to drive desired business results according to the University guidelines.

• Schedule and maintain communication with speakers, vendors and participants.

• Coordinate and monitor event timelines.

• Review and analyze evaluations.

• Assist in preparing a variety of publications, materials and programs for events

• Ensured proper follow-through on all directives, bulletins, schedules and accounting from the Executive Director and other university sources.

Enterprise Car Rental Service Evansville, IN

1/01/2008 - 5/05/2008

Shuttle/Driver

• Drove the vehicles from return location to cleaning/servicing location; leave vehicles positioned for best access by service agents, as directed by management.

• Drove serviced vehicles to ready line area and park for easy access by customers as directed by management.

• Delivered vehicles to other locations as directed by management, such as licensee locations, rail yard, auction sites, body shops, or other corporate locations.

• Move vehicles to different areas of the lot or facility as needed and directed by management.

• Answer customer questions or direct them to the appropriate person

• Perform other service-related duties to ensure our products and services meet the needs of our customers.

• Washed and maintained rental cars.

Taylor University, Fort Wayne, IN

Summer 2006 and Summer 2005

Leaders in the Sports Camp Counselor

Leadership

• Modeled character and good behavior for campers including teamwork, listening, responsibility, initiative, and sportsmanship.

• Motivated campers to develop new skills; supported campers in their efforts to try new activities and resolve conflicts.

Management and Supervision

• Managed daily sports activities of diverse group of ten 10-year olds.

• Supervised personal interaction and skills development.

• Assisted with scheduling camp activities and games.

Problem Solving and Conflict Resolution

• Practiced listening and counseling skills by helping campers work collaboratively together.

• Developed solutions for camper conflicts.

• Taught campers how to work together to resolve problems themselves.

Teamwork

• Cooperated with other counselors in my division and within camp to create and implement group activities and special programs.

• Taught teamwork to campers as a skill for group achievement and team success

Program Development

• Assisted group leaders with special programs, and event planning.

Communication

• Spoke with campers and parents to inform them of their progress in camp, including positive and negative.

• Interacted with peers, supervisors, administration, and campers.

EDUCATION:

May 2005 Wayne High School Core 40 College Prep Fort Wayne, IN

May 2012 University of Southern Indiana Public Relations and Advertising Evansville, IN

2008-2009 Active Member of PRSSA (Public Relations Student Society of America)

REFERENCES:

Available upon request

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