Customer Service Management
Resume:
Aaron L. Jordan
Indianapolis, Indiana 46256
Cell: 260-***-****
Email: bn2q7d@r.postjobfree.com
QUALIFICATIONS:
• Strong degree of initiative and creativity
• Experience in coordinating and organizing events
• Excellent verbal and written communication skills
• Ability to successfully multi-task
• Excellent organizational skills and problem solving skills
• Marketing, Management & public speaking skills.
• Enthusiasm, uncommon energy, self-motivation and drive.
• Excellent customer service skills
• Great efficiency in Microsoft Excel, Word, and Outlook
• Professionally committed and responsible. Adapt easily to new situations. Successfully handle a wide range of functions using a combination of creative, organizational, and writing skills.
• Maintain focus in demanding work environments, under deadline and pressure conditions. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.
• Organizational, project and conflict management skills
• Proven learning agility and ability to perform tasks independently with little hands-on management
EXPERIENCE:
Martin Luther King Community Center, Indianapolis, IN
1/01/2012-
Public Relations and Marketing Intern
• Contributed improving and helping create the organizations brochure
• Helped improve and created different social media outlets such as a twitter and Facebook page.
• Worked on improving the content for the company’s website.
• Publicized monthly social and educational meetings. Produced all fliers, posters, newspaper ads, annual brochures for community-wide distribution. Created theme for each year’s activities and appropriate tag lines for each event.
• Developed and managed social media campaigns and day-to-day activities. Duties included, social community-outreach efforts, and promotions.
Adecco Staffing, Indianapolis, IN
2/05/2012-
• Successfully executed a variety of assignments in the fields of assignments in administration, research, and manufacturing.
• Successfully completed assignments by completing deadlines with 100% accuracy while streamlining workflow.
Kelly Services Contractor
Lincoln Financial Group, Fort Wayne, IN
11/1/2010- 5/6/2011
Insurance Processor
• Reviewed, reconciled, and processed allocations for periodic sum remittances.
• Reviewed, interpreted and processed loan requests from Third Party Administrators or clients
• Receives and processes client directed 401k Plans, Direct Business Applications, and Mutual Plans
• Interpreted, analyzed, and processed annuity requests
• Received and processed phone shifts.
University of Southern Indiana, Evansville, IN
Student Special Events Manager
1/01/2009 - 5/5/2010
• Planed and coordinated special events to drive desired business results according to the University guidelines.
• Schedule and maintain communication with speakers, vendors and participants.
• Coordinate and monitor event timelines.
• Review and analyze evaluations.
• Assist in preparing a variety of publications, materials and programs for events
• Ensured proper follow-through on all directives, bulletins, schedules and accounting from the Executive Director and other university sources.
Enterprise Car Rental Service Evansville, IN
1/01/2008 - 5/05/2008
Shuttle/Driver
• Drove the vehicles from return location to cleaning/servicing location; leave vehicles positioned for best access by service agents, as directed by management.
• Drove serviced vehicles to ready line area and park for easy access by customers as directed by management.
• Delivered vehicles to other locations as directed by management, such as licensee locations, rail yard, auction sites, body shops, or other corporate locations.
• Move vehicles to different areas of the lot or facility as needed and directed by management.
• Answer customer questions or direct them to the appropriate person
• Perform other service-related duties to ensure our products and services meet the needs of our customers.
• Washed and maintained rental cars.
Taylor University, Fort Wayne, IN
Summer 2006 and Summer 2005
Leaders in the Sports Camp Counselor
Leadership
• Modeled character and good behavior for campers including teamwork, listening, responsibility, initiative, and sportsmanship.
• Motivated campers to develop new skills; supported campers in their efforts to try new activities and resolve conflicts.
Management and Supervision
• Managed daily sports activities of diverse group of ten 10-year olds.
• Supervised personal interaction and skills development.
• Assisted with scheduling camp activities and games.
Problem Solving and Conflict Resolution
• Practiced listening and counseling skills by helping campers work collaboratively together.
• Developed solutions for camper conflicts.
• Taught campers how to work together to resolve problems themselves.
Teamwork
• Cooperated with other counselors in my division and within camp to create and implement group activities and special programs.
• Taught teamwork to campers as a skill for group achievement and team success
Program Development
• Assisted group leaders with special programs, and event planning.
Communication
• Spoke with campers and parents to inform them of their progress in camp, including positive and negative.
• Interacted with peers, supervisors, administration, and campers.
EDUCATION:
May 2005 Wayne High School Core 40 College Prep Fort Wayne, IN
May 2012 University of Southern Indiana Public Relations and Advertising Evansville, IN
2008-2009 Active Member of PRSSA (Public Relations Student Society of America)
REFERENCES:
Available upon request
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