Sales Customer Service

Bonnie Krewson

________________________________________

**** ********* **., **** * 916-***-**** * *************@***.***

Administrative Professional

Senior Executive Support * Superior Communication * Customer Service Specialist

Event Planning / Sales Assistant / Office Management / Travel / 50+ wpm typing / Calendaring / Microsoft Office Suite

Selected Accomplishments

• Developed and put into operation, an Excel spreadsheet versus a form with 5 carbon copies, decreasing error rate

• Successfully reorganized filing system for greater efficiency

• Started as an Admin in the Instrument Division and promoted to Telemarketing in the Personal Computer Division

• Received many compliment letters from high net worth customers

• In charge of and came under corporate budget for Quarterly Section Meetings

• Consistently met all corporate deadlines increasing reliability of a large sales territory

• Responsible for planning and logistics for corporate-wide lay off for 55+ employees

PROFESSIONAL EXPERIENCE

Securities America, Inc. – Folsom, CA 05/07 – 3/09

Business Development Coordinator – reporting to President & CEO

Assist the President/CEO with company-wide administration functions, and also the Business Development Director and Team to expand national representative sales force, utilizing a web-based search program. Implement and maintain procedures that enhance the efficiency of the Business Development Team. Compiled credit, background checks of eligibility for financial advisors to possibly join the firm. Scheduled, calendar and coordinate Committee meetings. Follow up on meeting minutes and tasks assigned in order to come to a final vote. Prepare and send marketing materials to potential customer base. Schedule Office Tours; including travel arrangements and event planning. Back up for Reception schedule.

Yellowbook USA (temp) - El Dorado Hills, CA 12/06 – 04/07

Sales Assistant/Receptionist reported to Regional Sales Manager, Sales Planning Manager & 2 District Managers

Proofed outside sales reps contracts before sending to ad and production daily. Entered contract revenue and/or new contracts into Excel spreadsheets daily. Maintained and distributed 6 different sales spreadsheets throughout the week. Answered phones for 4 other offices; in addition to mail, maintenance of office equipment, and store room supplies.

Holderness Law Firm - Folsom, CA 09/05 – 02/06

Receptionist – Secretary/Accounts Receivable – reported to Sr. Paralegal and (1) Attorney

Drafted letters of correspondence to clients; entered judicial forms and court filings. Maintained office equipment; ordered office supplies, and file management. Assisted in calendaring legal and business meetings. Logged in legal documents by U.S. mail/fax; opening/distributing mail.

Brown & Williamson Tobacco Corporation – Rancho Cordova, CA 01/99 – 08/04

Regional Executive Assistant – reported to Regional Director, Trade Marketing and 11 other Direct Report Managers

Planned off-site and in-house meetings; coordinating travel, audio/visual requirements and meals. Managed personnel and customer files; maintaining and distributing regional account lists. Performed travel and training logistics for new hires; meeting all corporate project due dates. Responsible for keeping track of all employees company equipment. Compiled and distributed monthly / quarterly reports to managers. HR tasks for performance evaluations, new hires, and separated employees. Accountable for keeping up-to-date company policies and procedures.

RELEVANT EXPERIENCE

Over 20 years as an Administrative Support Professional and achievements working for major companies in the Bay Area, i.e.

LMSC (Lockheed Missiles & Space Co.), Intel Corporation, Watkins-Johnson Co. NEC Electronics and Hewlett-Packard Corporation

Held an EBI Clearance * Set up a new department * Technical/Statistical typing of government contracts * Invited by top customers to attend Quarterly Sales Meeting off-site

EDUCATION/TRAINING

De Anza College, Cupertino, CA

MTI College, Sacramento, CA – Law Office Assistant Certificate, 3.75 GPA, Dean’s List

Internship at the Law Offices of Doss & Terrill, Rancho Cordova, CA

HP Customer Satisfaction Class I & II

HP Administrative Workshop I & II

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