Ana Zappala

** ********** ******, *********, ************* 01876

cell Phone 978-***-****

Objective To work in a fast-pace and challenging environment utilizing my strong

Administrative skills, management abilities and knowledge.

Work experience Sept-1996- 7-15-2011 UGL-Services Boston, Ma

Account Manager ( Hanover Insurance Group ) Worcester, Ma

. Manage and developed a Team of 25 unionized cleaners and 1 supervisor

At a 4 Building Campus.

. Performed all aspects of hiring. Complete I9’s in accordance with government

Standards

. Ensured Standardization in work methods by performing inspections and training

. Translated Spanish for majority of Spanish speaking employees.

. Performed daily walkthroughs with Supervisor staff.

. Responsible for payroll, work-orders specials, meeting with vendors, and ordering

Appropriate supplies to meet client’s needs.

Account Manager ( Liberty Mutual ) Portsmouth, NH

. Responsible for management and operation of cleaning staff for two office

Park buildings.

. Responsible for training, hiring, and disciplinary actions for non-union

Cleaning staff.

. Responsible for payroll, work-orders specials and ordering appropriate supplies

To meet client’s needs.

. Liaison for all matters between buildings clients and Unicco

. Troubleshoot client concerns / problems in a time efficient manner.

. Manage and coordinated office moves.

. Account Manager ( Fidelity Investments ) Merrimack, NH

. Managed and developed a team of 75 unionize cleaners and 5 supervisors at a 4

Building campus with 1,348,000 square feet.

. Performed all aspects of hiring. Completed I9’s in accordance with government

Compliance Standards

. Ensured Standardization in work methods by performing inspections and training

. Translated Spanish for majority of Spanish speaking employees.

. Performed daily walkthroughs with Supervisor staff.

. Troubleshoot client concerns / problems in a time efficient manner.

. Account Manager ( Putnam Investments ) Andover, Ma

. Manage a cleaning team of 37 unionize cleaners.

Responsible for training, hiring, and disciplinary actions for non-union

Cleaning staff.

. Responsible for payroll, work-orders specials and ordering appropriate supplies

To meet client’s needs.

.Performed daily walkthroughs with Supervisor staff.

. Troubleshoot client concerns / problems in a time efficient manner

Education 1982 Durffy High School Fall River, Ma

Skills Fluent in English, Portuguese and Spanish. Type 50 WPM. Proficient in MS

Word, Lotus Notes and MS Excel.Osha Certified. Incident Report

Contact this candidate