Richard W. Scovill Resume

RICHARD W. SCOVILL

*** ****** *****

Apt. # ***

Naperville, IL 60540

630-***-****

********@*****.***

Current Technical Expertise

Operating systems: Windows XP, Windows 2000, Windows NT and Windows 9x

Hardware: HP/Compaq laptops, HP printers, BlackBerries, iPAQs and PalmPilots

Software: Lotus Notes 6.5, Microsoft Office (Word, Excel, PowerPoint and Access), Internet Explorer, iPass, Active Directory, Microsoft Streets and Trips, Adobe Acrobat, Symantec Antivirus, WinFax, WinZip, ActiveSync, XTNDConnect, Carbon Copy and ACT!

Connectivity: WAN and LAN connectivity using Ethernet, Wi-Fi and Dial-up

Professional Experience

7/00-5/08 Technisource, Las Vegas, NV

Tier 1 and Tier II Support Analyst

 Resolve all service requests related to supported applications, networks and hardware.

 Document all issues, troubleshooting and resolutions using Remedy Action Request System software.

 Create and modify troubleshooting documentation in a shared database.

 Create help desk procedure documentation.

 Escalate issues when required to appropriate personnel or helpdesks.

 Contact and interact with Verizon and AT&T/Cingular cellular providers for BlackBerry cellular issues.

 Provide additional email technical support.

 Coordinate equipment return for exiting personnel.

9/99-7/00 ClientLogic, Inc., Las Vegas, NV

Technical Support Specialist

 Resolved all technical service requests for users of Logitech products. Products included pointing devices, game controllers, Webcams and scanners.

 Documented all issues, troubleshooting and resolutions using Vantive software.

 Supported software included DOS, Windows 3.1, Windows 9x, Windows NT, Windows 2000 and Macintosh and various Logitech softwares.

 Provided additional email technical support

4/98-8/99 Cotton Council International, Washington, DC

Administrative Assistant

 Performed clerical duties including correspondence, faxing, copying, filing and ordering supplies

 Coordinated travel arrangements for staff and updated staff calendar

 Software used to perform duties included Microsoft Word, Excel, PowerPoint and Access, Internet Explorer and Windows 95

 Assisted network administrator with computer setup and troubleshooting.

Education

Bachelor of Arts, Economics, The William Paterson College of New Jersey

MCP Implementing and Supporting NT Server 4.0

MCP Implementing and Supporting NT Server 4.0 in the Enterprise

STI Knowledge Certified Field Support Technician

STI Knowledge Certified Help Desk Professional

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