Computer Operator/Technicial Support

LEAD COMPUTER OPERATOR/SOFTWARE TECHNICAL SUPPORT

PROFILE OVERVIEW

Skilled and thorough computer operations specialist with more than 20 years of experience, and a consistent track record of maintaining high level of productivity, reliability, and technical sophistication. Highly innovative with strong leadership and communication skills. Extensively skilled in configuring, identifying, and resolving computer failures, both software and hardware malfunctions, and in monitoring system performance. Collaborative in working with management, preparing budget, and reporting. Quick in learning new systems; excels in working collaboratively and in performing multiple tasks within stringent deadlines. Solution-focused with a reputation of diligence in completing tasks.

QUALIFICATIONS SUMMARY

Technical Proficiency / Data Processing

- System IPL, Mainframe Production (Batch Jobs), MVS and JES2 commands

- IBM 3390, IBM 3490 magnetic type subsystem, IBM 3590 magstar tape subsystem

- IBM 3420 /7 tape drives, 65 IBM internal 3390 DASD, 23 EMC external 3380 DASD

- Siemen 6100 Laser print, IBM 3800 Lase printer and IBM Impact printer

- Experienced in MVS OS 2.10, TSO-clist, Wyllbur, JES2, CICS, TCP /IP, TMS, SDSF, VTAM SNA Network, Mainframe emulators: EXTRA!, Reflection

- Earned mastery of MVS operating system, and completed a comprehensive hands on training and experience in the data center using 2003 mainframe computers with peripheral hardware

- Utilized extensive knowledge of Microsoft Office products

Customer Service and Negotiation

- Dealt with internal and external associates, served as technical resource in troubleshooting problems for staff, and troubleshot computer-related issues

- Managed and renewed software and hardware contracts

- Oversaw software purchase as necessary

- Ensured that all assigned tasks are completed in a certain period of time in compliance with service standards

Data Center Operations

- Maintained tape libraries, updated and performed necessary modifications on the data center’s operations manual

- Conducted system initial program load and monitored MVS OS 2.10 Environment (MVS & JES2)

- Facilitated in ensuring system security by overseeing Mainframe Production batch jobs, performing regular backups and restoration, and submitting / monitoring daily transmissions

- Oversaw auto system jobs on the Unix Sun Box and CD Duplication on Rimage

- Ensured accurate and thorough management of daily FTPS

Training and Supervision

- Demonstrated strong leadership capacity by training and motivating junior operators

- Developed training strategies to maximize potential of others

WORK HISTORY

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Computer Operator/Software and Contract Renewals (1998-2009) First Databank, Inc., South San Francisco, CA

Tape Librarian/Computer Operator (1992-1998) Affiliated Computer Services, Santa Clara, CA

Aviation Warfare (1987-1991) United States Navy, San Diego, CA

EDUCATION

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ASSOCIATE OF SCIENCE IN COMPUTER INFORMATION SYSTEMS, Phillips Junior College, San Jose, CA (1993-1994)

ASSOCIATE OF SCIENCE DEGREE, San Jose City College, San Jose, CA (1992-1994)

AWARDS AND HONORS

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Received a 10-year award at First Databank, Inc

Earned a meritorious award in the Navy

ACTIVITIES

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Participated on a social committee at First Databank, Inc

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