Experienced customer problem-solver

Excels at taking unhappy customers and making them happy customers.

Truly cares about people, and about whether or not their needs are met and goes the extra mile to do so. Has a great sense of humor and often uses it to diffuse intense situations, or just to build excellent relationships. Excellent at providing innovative solutions to problems and finds joy in helping people.

Experience

Merchant Sales Consultant, Summit Merchant Solutions, Dallas TX.

Merchant Sales Consultant selling payment processing solutions to businesses. Running pre-set appointments from 8:00 am – 5:00 pm, I go into businesses and present our equipment and negotiable processing rates. This is a commission-only position.

Owner, Advanced Macrovision Services, LLC, Mattoon, IL May 2009-Present

Owner of a work-at-home virtual call center contracted through www.arise.com. Arise.com provides clients for each contractor in order to handle calls and services for major national companies whose call centers need help with their call volume. Has serviced calls for 1.) Apple, selling their computers and other products, 2.) Disney Dining reservations, and 3.) A T&T Mobility, handling customer service and tech support. I also served as a Chat Performance Facilitator for AT&T Mobility. 4.) Interval International Exchange, specializing in time shares: customer service and sales. Also did work for Talk2Rep, another home-based contracting company, for AT&T Online Chat Sales.

Telemarketing Services Representative, Consolidated Market Response, Charleston, IL April 2011-August 2011

Worked through Innovative Staff Solutions at CMR (Consolidated Market Response). Received inbound calls for AT&T re: landlines, DSL service, Satellite TV service, wireless service, and the packages thereof. Excellent at handling the customer service aspect of these calls, and upselling to bigger packages and affiliates. Also took calls for a free government cell phone company and made outbound calls for a local internet provider.

“Homemaker,” Sarah’s Homemakers, Mattoon, IL 2007-2009

Home Healthcare Worker for a busy office affiliated with Sarah Bush Lincoln Health Center. Enabling disabled and elderly people to live at home, I went to client’s homes and performed the tasks necessary, i.e, cooking, housekeeping, grocery shopping, transportation to doctor’s offices, etc.

Education

University of Missouri-Rolla (now Missouri Science & Tech), Rolla, MO, 199*-****-** Credit Hours

Lakeland College, Mattoon, IL, FS 2004 & Summer 2011, 9 Credit Hours

Skills

Strong interpersonal communication skills. Advanced customer service and satisfaction training. Strong public speaking abilities. Types 71 wpm. Advanced knowledge in computers, both PC and Mac operating systems, software, and hardware. Fluent knowledge of MS Office, iWork Office Suite, Adobe Photoshop, Social Networking platforms( such as Myspace, Facebook, and Twitter) and E-mail Clients (such as Outlook). Knowledge able in Graphic Design. Various artistic abilities, including 3D and 2D. Great conversational and singing voice.

Referrals

Tiffany Nimrick, supervisor at Consolidated Market Response - 217-***-****

Cathy Whitaker, supervisor at Sarah’s Homemakers - 217-***-****

Tim or Lisa Walk, friends and owners of T.J’s on Hair - 217-***-****