Customer Service Manager

Charlotte Brock

**** ******* ** ******* **** GA *0349 404-***-**** *********@*****.***

PROFESSIONAL SUMMARY: Experienced professional with credentials in Early Childhood Education. Professional experience includes customer service, clerical, sales and supervisory responsibilities, as well employee training, orientation, and staff education. Managed photography studio with a staff of over 7. Developed and implemented sales strategies to effectively assist in achieving benchmark. Created, produced, and maintained reports from statistical data, historical records, and management outcomes. Recorded weekly reports and maintained accounting books.

PROFESSIONAL SKILLS

• Customer Service

• Project Management

• Application Knowledge

• Supervisory Skills

• New Hire Orientation

• Strong Leadership Skills

• Advance Computer Skills

• Facilitator / Oral Presenter

• Excellent Written & Verbal Communications

• Team Leader

• Staff Training

PROFESSIONAL EXPERIENCE

HS Photo Doraville Georgia

Photographer/Cashier Feb 2011-now

The Real Black Santa (Seasonal) Decatur, Georgia

Marketing Manager/Studio Manager/ Personal Assistant Nov 2009 -

• Trained personnel and consulted with clients to determine their needs and priorities

• Managed phone lines, answer calls, record messages, return messages

• Collected payment for services.

• Implement rules and regulations of company.

• Expedited communication between upper level management and general personnel

• Book Talent

• Location shoots

• Implement new sales strategies

• Cashier/customer services/sales

Cherry Hill Photo Morrow, Georgia

Local Manager November 2007 – January2009

• Interviewed hired and trained personnel and consulted with clients to determine their needs and priorities.

• Collected payments for services.

• Implement rules and regulations of company.

• Demonstrated effective leadership, skillful communication, negotiations, and encouraged team concepts.

• Ensured excellent customer service.

• Cashier/customer services/sales

Atlantic Portrait Company Lawrenceville Georgia

Studio Manager June 2006- October 2007

• Work with professionals to complete demanding photography projects.

• Chosen among qualified competition to lead team of fellow associates.

• Serve as liaison between trusted clients and dedicated employees/ management.

• Trusted with bank runs and handled additional monetary transactions such as purchases and payroll.

• Conduct training sessions for colleagues coaching them on new and effective photography techniques.

• Perform bi-weekly evaluation of staff.

• Trusted key holder to open and close studio.

• Cashier/customer services/sales

Sunrise At Home /LIV Home Roswell, Georgia

Certified Nurse’s Assistant October 2004-February 2006 /June2008-

• Provide exceptional care to elderly during normal everyday activities.

• Record temperature, heart rate, blood pressure and glucose level of facility patients.

• Distribute mandatory daily medication in an orderly fashion.

• Performed related duties such as updating medical records and record patient’s daily activities.

• Perform emergency care on residents.

• Took inventory of stock and requisitioned merchandise from stockroom.

• Assisted subordinates and supervisors in identifying and resolving problems.

Dr. Brehen’s Office Rome, Georgia

Office Manager February 2004 to June 2004

• Check in patients and monitor visits.

• Interviewed, hired and trained personnel and consulted with clients to determine their needs and priorities

• Managed multi-line telephone system; answer calls; transfer call; record messages.

• Collected payment for services; purchased products for office; ordered miscellaneous items for office, staff and patients.

• Entered and filed confidentially patient records using medical accounting software and Microsoft Excel and Microsoft Access.

• Implement rules and regulations of company; perform bi-weekly evaluation of staff.

• Trusted key holder to open and close studio to begin work day.

• Cashier/customer services/sales

EDUCATION

CNA License since 2005

Atlanta Technical College, Atlanta, GA- Marketing& Management credits

Atlanta Technical College, Atlanta, GA – Early Childhood Education- December 2002

Charlotte Brock resume

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