Experienced Data Processor and Computer Operator
Resume:
KEITH A. HUGHES
LAKELAND, FL 33809
*.*.*@*******.***
PROFESSIONAL EXPERIENCE:
INFORMATION SPECIALIST -
I.C.T. / The General Services Administration's National Call Center, 12/06 – 5/08.
DUTIES INCLUDE:
- Research Federal Government Programs via inbound phone calls from citizens throughout the United States.
- Provide detailed and accurate information to citizen callers seeking information about the U.S. Federal Government.
- Provide services to citizens through the U.S. Government's official web portal, www.usa.gov, an Interagency Initiative administered by the U.S. General Services Administration's Office of Citizen Services and Communications.
- Assist citizens efficiently and professionally while fulfilling requests for U.S. Federal Government information.
- Continually maintain first rate Quality Assurance scores per weekly reviews by Quality Assurance professionals.
- Perform any additional duties as requested by management.
DATA PROCESSOR -
I-Centrix/Direct Mail Marketing, 7/02 - 10/05.
DUTIES INCLUDE:
- Perform data converts, sorts, merge-purges, and segmentations per established standards, procedures, and operational guidelines.
- Edit proprietary software as needed to increase work speed, accuracy, and process flow.
- Accurately flow and document work processes to establish a clear audit trail.
- Perform List Rental Fulfillment in the selection of data and/or counts at the request of client(s) list brokers.
- Interact with list brokers on the telephone and via e-mail as needed to meet list rental fulfillment objectives.
- Serve as the sole backup to the Computer Operator and Tape Librarian as needed.
- Assist in the training of new Data Processors and Computer Operations employees.
- Meet all production deadlines.
COMPUTER OPERATOR/TAPE LIBRARIAN/FACILITIES COOORDINATOR -
Experian Direct Technology, 3/99 - 7/02.
DUTIES INCLUDE:
- Use proprietary software to Read/Write/Save/Restore and Backup data to and from all types of media, including 9 track tapes, 4mm tape, 8mm tape, and DLT cartridges.
- Troubleshoot media, hardware, and software issues as needed.
- Log all forms of media received for processing.
- Manage customer shipping and receiving duties as needed.
- Manage office supply inventory and maintain all office equipment.
- Perform list rental fulfillment for the List Rental Processing Department as needed.
COMPUTER SKILLS:
- Proficient with UNIX/Solaris platforms, Sync Sort, and "vi" editor.
- Proficient with Microsoft Office (Word, Excel, and Outlook).
- Basic knowledge of C Programming Language and Logic.
- Able to master proprietary software quickly and accurately.
EDUCATION:
- 1993 Graduate of Cohoes High School
Cohoes, N.Y.
- High School Graduate
- Spring 2004 Hudson Valley Community College
Troy, N.Y.
- Completed CISS 110 501 Programming and Logic/C Programming course.
- 1997 Schenectady County Community College
Schenectady, N.Y.
- Completed 12 credit hours towards Associates Degree in Liberal Arts.
REFERENCES ARE AVAILABLE UPON REQUEST
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