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Manager Customer Service

Location:
Michigan
Posted:
October 11, 2012

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Resume:

Charlotte Mary Baird

Cell 734-***-****, Home 248-***-****

Home: blg8a2@r.postjobfree.com

Home Address

*** ******* ****

Ortonville, MI 48462

OBJECTIVE

To join a team with an aggressive company that can utilize my skills, experience and education to help lead in the growth and profitability of the company.

EDUCATION

Cleary University

Masters of Business Administration, December, 2009

Concentration in Finance and Cost Accounting

Bachelor of Business Administration

Major: Business Management

SKILLS

Excellent interpersonal and communication skills and strong negotiating skills have been strengthened through work experience and life. Well-developed leadership skills, including team orientation, flexibility, integrity, and creativity. Possess strong analytical skills and a solid understanding of business processes and issues and financial acumen. Contain strong personal computer and manufacturing software skills, especially with regard to an ERP/MRP Systems.

EXPERIENCE

Thermo Vac, Inc. 1/2010 – 9/2012

Procurement Manager /Buyer/Finance – Contract Help

Customer base DTE, Alabama Power, Altsom

• Consolidation of supplier base to optimize cost decrease incentives to primary supply base.

• Purchaser of all raw material, MRO and capital tooling.

• Implement quality report card system to quality and track supplier’s performance within specified requirements.

• Streamlined purchasing process to ensure highest accuracy, communication and lead times with the procurement arena.

• Member of the ERP Epicor implementation team. Dealing with all facets of processes determined for new system.

• Member of the Internal Auditor team for the ISO9001:2008 objectives.

Detroit Door and Hardware, Madison Heights, Michigan 9/2007 –1/2008

Senior Buyer of hollow metal and hardware components

Customer base such as Ford Field, Southeastern Michigan public schools

• Key member of the turnaround implementation team.

• Implemented the continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

• Recommend suppliers based on set criteria, interviews and evaluates their products and capabilities as a supplier;

• Reviews contracts for changes prior to bid or renewal;

• Researches product lines, prices, product sources, and other relevant purchasing information;

• Serves as a liaison between vendors and department personnel;

• Obtains price quotes from vendors and compares quotes with the specifications and availability of items;

• Prepares purchase orders through a computerized system and places orders for the purchase of goods and services;

• Reviews alternatives to requests components, value analysis or other objectives;

Magline, Inc. Pinconning, Michigan 2/2007- 8/2007

Purchasing Manager of cart delivery systems/material handling equipment

Customers included: Coca-cola, Pepsi, Budweiser, Miller-Lite, and Sysco

Exercise creativity in the development of solutions and systems to continuously improve organizational efficiency and effectiveness in an ever-changing environment.

Manage staff of buyers, and expeditors while developing their competencies for cross training functions.

Cost savings goals met in 5 months of hire of $100,000 year to date, with project year end savings at $500,000 which include inventory reduction, and turn-key implementation, cost negotiation gains.

Develop supplier quality systems, maintain programs, and visit suppliers on-site in order to evaluate and make recommendations for future development of supplier.

Monitor supplier performance; take corrective action when necessary to ensure delivery and cost goals are met. Develop partnerships with key suppliers to ensure that ongoing needs of Magline are met.

Coordinate with Engineering and Quality Control to ensure product or material changes are consistent with production plans and inventory.

Handle all details when sourcing new purchase parts/products including: initiate request for quotes; perform make/buy analysis; establish pricing, stock and delivery schedules in coordination with PPAP submissions and production inventory runs.

Audit suppliers using ISO/TS 16949 and ISO14001 standards.

Negotiate Long Term Agreements (LTA) and purchase direct material for production, consistent with Magline objectives Manage departmental performance consistent with department and corporate objectives and provide regular progress reports to the Global Supply Chain Director and others in the organization as required.

Analyze and determine “Make/Buy” decisions for fabrication department.

Identify and qualify new suppliers, including global sourcing opportunities.

Davco Technology, Saline, Michigan 9/2001 – 12/2006

Purchasing Manager/Team Leader – A subsidiary of Penske Corporation

Largest customers: Freightliner, International, Volvo/Mack, Detroit Diesel, Fleetguard

Responsible for managing the supply chain of a manufacturing facility.

Spearheaded cost reduction incentives from design to supplier negotiations up to $1,000,000 per year for annual sales up to $35,000,000.

Developed and implement supplier scrap charge back policies in coordination with other purchasing systems/guidelines.

Analyzed and developed category strategy, manage demand, qualify and select suppliers, negotiate and manage contracts, manage demand and develop standards and specifications.

Instrumental in TS16949 implementation processes and development of procedures: currently maintain TS16949 system requirements for purchasing department.

Member of implementation team for MFG PRO/QAD from AS400/Symix system.

Tracked departmental performance and report to senior management.

Procurement experience in plastic, steel or aluminum castings and components.

TS16949/ISO Knowledge for performing on-site company and supplier quality audits. Represent purchasing on APQP and Lean Design teams.

Davco Technology, continued 8/1998 – 9/2001

Buyer

Managed 198 suppliers with 5 million in commodities buys per year. Commodities included Metals, Castings, Electronic, Screw machine, plastics, stampings, outside processes and MRO items.

Worked in MRP system including order action, expedition, purchase orders, schedules and forecasting.

Negotiated and implemented blanket pricing and scheduling.

Expedited orders as necessary.

Crown Vantage Paper Co., Ypsilanti, MI 7/1995 - 7/1998

Human Resources

OSHA Training, OSHA Log and Safety Team Leader.

Screening application and hiring process.

Federal law administration.

Union contract negotiations.

Crown Vantage Paper Co. /James River Corporation, Ypsilanti, MI 9/1990 - 7/1995

Production Scheduler/Buyer

Managed Inventory for all virgin and waste paper fiber and chemicals.

Planned tentative schedule according to grade/color of paper run.

Coordinated raw material purchase with order board.

Daily contact with suppliers, and negotiated pricing.



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