Project Manager

QUALIFICATIONS PROFILE

Remarkably astute, competent, and tenacious professional equipped with 12 years of Operations and Project Management experience in the Financial Services Industry. Proven effectiveness in applying innovative, state-of-the-art concepts to reduce cost and increase efficiency. Shows competency in leading and supervising diverse multi-functional teams and simultaneous projects in alignment with corporate goals and objectives. Highly motivated, dynamic, and committed professional who is driven by a profit motive to achieve phenomenal results. Accustomed to working with diverse people, adapting to cultures, and providing innovative solutions. Possesses a strong background in operations and underwriting. Extremely capable to multi-task in a challenging and fast-paced environment. Willing to travel extensively.

CORE COMPETENCIES

- Project Management and Operations - Quality Control and Regulatory Compliance

- Cost Control and Containment - Competitive Market Research and Analysis

- Account and Territory Management - Strategic and Tactical Planning

- Financial Reporting and Analytics - Leadership, Training, and Team Building

- Time Management and Prioritization - Outstanding Customer / Vendor Relations

- Problem Resolution and Decision Making - Continuous Process Improvement

- Articulate Oral and Written Communication - Superior Presentation and Negotiation Skills

PROJECTS

- Contract Processing Workflow System - Direct Lending Program

- Updating Policy & Procedure Manual - Refinance Program

- Paperless Processing Environment - Leasing Program

- Incentive Program & Performance Matrix - Integration of Bay View & Long Beach Companies into Core Business

- Application Pass–Thru Program - Centralized Processing Platform

- Data Entry & Validation Process Outsourcing - Standardized Training Class & Manual

- Business System Enhancements - Reduction of Documentation Time in Call Center

- Feasibility of Branch Office In United Kingdom - Red Flag Rule

- Verification Matrix Strategy

EMPLOYMENT HISTORY

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SIXTH GEAR SOLUTIONS CORP - IRVING, TX OCT 2007–JAN 2009

An independent auto finance company providing financing solutions to leading automotive dealerships across the United States.

National Funding Operations Manager

- Launched new product and service to dealership segment within time and budget constraints and in alignment with company and equity partner’s business development strategy

- Effectively administered a funding operations budget of $863,500 in business system development, salaries, travel and equipment

- Wrote Funding and Credit Policy and incorporated into functional manual

- Formulated staffing model for budgetary and cost analytics

- Funded up to $72,000,000 monthly to dealers within company policy as well as state and federal regulations

AMERICREDIT FINANCIAL SERVICES - ARLINGTON, TX JAN 1998–MAY 2007

A leading independent automobile finance company that provides financing solutions to auto dealers across the United States.

Vice President, Loan Operations Jun 2005–May 2007

- Successfully managed four outside vendor relationships including state audits ensuring service deliverables and securitization obligations met

- Reduced time to fund “near prime” business to one day by implementing new verification strategy

- Decreased headcount 9% by integrating functions within multiple departments and deploying system enhancements

- Facilitated training to all departments focused on “one call resolution” to better customer service rating

- Lessened “compliance errors” by 20% due to stricter bonus structure, addition of senior underwriting team, and system enhancements

- Utilized “salesforce” tool which reduced “after call” time by one minute in Call Center

- Administered yearly budget of $11,420,000 and up to $560,000,000 in funding per month to dealers

Assistant Vice President, Loan Operations Sep 2003–Jun 2005

- Led the company strategic initiative to transition 70 branch offices to a centralized contract processing environment resulting to 15% decrease in “cost per loan”

- Built infrastructure of the Funding Department from 30 team members to 300 team members in 15 months

- Implemented standard operating procedures along with consistent method of processing, goals and objectives, performance reviews, and compliance audits

- Conceptualized and innovated various training courses with the quality assurance team to ensure compliance and enhance the integrity of the company portfolio

Area General Manager Feb 2001–Mar 2003

- Partnered with risk management on key branch statistics and successfully repositioned and expanded branch market

- Established and implemented an effective profitability strategy to enhance branch processes and reduce delinquency of portfolio

- Developed competitor analysis, new business development strategies, and staff education to exceed branch objectives by 10% to 20%

- Built and cultivated long-term quality relationships to provide total satisfaction and to generate referrals and repeat business

Credit Manager Feb 1999–Feb 2001

- Greatly surpassed and met individual and branch objectives by establishing productive relationships with clients

- Boosted up volume and number of producing dealers by 25% in East Texas territory

Funding Supervisor Jan 1998–Feb 1999

- Spearheaded a highly motivated team to meet company policies and state and federal regulations.

- Instrumental in funding dealers in a timely and accurate manner

EARLIER CAREER

FIRST MERCHANTS ACCEPTANCE CORPORATION - PLANO, TX 1995–1997

FUNDING OPERATIONS SUPERVISOR / PROJECT MANAGER / TRAINER / LOAN PROCESSOR

CONSUMER CREDIT COUNSELING SERVICES–COUNSELOR / ITT–LOAN OFFICER 1991–1995

EDUCATION

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BACHELOR OF BUSINESS ADMINISTRATION IN MARKETING

- University of Oklahoma, Norman, OK: 1990

CURRENTLY OBTAINING PMP (PROJECT MANAGEMENT PROFESSIONAL) CERTIFICATE -4TH EDITION

- University Alliance, accredited by Villanova University

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