job aplication

**** ***** ****** **** • West Palm Beach • FL, ***17

Phone: 561-***-****-CELL.

• E-mail: ********@****.***

Neil R. Heras

Objective

Being an asset by bringing knowledge and experience in all aspects of boating, customer service, hands on supervision, to an organization offering new challenges and opportunities for career enhancement.

Qualifications

• Extensive knowledge and experience in all operational procedures in marina and boating industries. This includes, but is not limited to major domestic & international companies.

• Proficient in Microsoft Word, Excel, Outlook Express and QuickBooks.

• Multilingual (English, Spanish, Catalan).

• Experience in working with multicultural customers.

Professional experience

June 2008 – Present

Eclectico Flooring Inc. telf 561-***-****

Showroom Manager

• Assist and coach sales people with sales related issues

• Assist sales people with quoting exchanges and refunds

• Processing refunds and exchanges

• Measuring, quoting, monitoring and scheduling installations

• Resolving complex customer service related issues

Provide constant training and control to all installers.

March 2006- May 2008

American Custom Yachts (Stuart, FL)

Maintenance Manager

• Consulting, sales, repairs and maintenance of docks and boats to corporate and walk in clients.

• Advised and assisted customers on the requirements repairs, maintenance and boating related documents.

• Provided customer service & support for all boating related issues.

• Assisted sales agents, clients & industry suppliers in resolving a diverse variety of issues associated with boats transactions

Ensure and perform the correct & proper compliance of company policies

August 2005 – March 2006

HMY Yacht sales ( Harbor Point Marina) PGA

Marina Maintenance and customer service

• Full maintenance and repair of facilities.

• Resolve customer service relating issues.

• Responsible for detailing and preparing boats for trade shows

February 2003– August 2005

North Palm Beach Marina (North Palm Beach, FL)

Dock attendant

• Responsible for general premises maintenance and gift shop counter person.

• Maintain information with various vendors, invoices details, discuss discrepancies issues.

• Assure client satisfaction, providing help while docking, fueling, etc

• Responsible for daily reports.

Dec 2000 – Dec 2002

Burriana Yacht club and Marina (Castellon Spain)

Dock attendant

• Responsible for premises maintenance

• Customer service support.

• Maintenance and repair of several vessels.

Education

2005 Uncompleted course of Marine Captain FL

2000 - High School, Castellon Spain

2002- Some college at PBCC (aprox one in a half years of college)

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