Windows Systems Engineer

Profile

Motivated, personable Information Technology professional with Computer Information Systems Bachelor of Science degree and a successful 9-year track record of profitable small business ownership. Talent for quickly mastering new technologies and industry. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent management guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Business/Technical Skills Summary

Project Management

Systems Administration

Systems Migrations and Upgrades

Windows 2008 SBS R2, Windows 7, Windows Vista, Windows XP

TCP/IP, WINS, Netbios

Enterprise WAN – T1, ATM, Frame

Small Business WAN – ADSL/SDSL, ISDN, Cable, VPN, Dial Up IT Security

Desktop Support

Marketing & Sales

Mail – Pop3, SMTP, IMAP4, Exchange Server, Sendmail, DNS

Routers, Switches, Hubs

Security – Firewalls, Intrusion Detection, Networking Monitoring, Sniffers Application Support

System Design and Implementation

Server Administration

Professional Presentations

Linux – Redhat

Unix – Solaris 7 & 8

Web Server Apps – IIS 7.0

Database – MS Sql

Mainframe Systems – IBM, Compaq/DEC, Honeywell, McDonnell Douglas

Capacity Planning

Telephone – PBX, VOIP

Professional Experience

IT MANAGEMENT AND ADMINISTRATION: WINDOWS/MAC/UNIX/LINUX

Prepare complex design and recommendation for client companies, ensuring full design network specification requirements and tight deadlines.

Author professional correspondence to customers and vendors for hardware and software acquisitions.

Design and deliver series of classes for local businesses and associations, providing Information Technology consulting and educating employees on the IT Infrastructure.

Conduct small-group sessions on general applications like Quickbooks.

Communicate client/server concepts to end users using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs; recently completed Microsoft SBS Server 2008 crash course.

CUSTOMER SERVICE/TECHNICAL SUPPORT/PROBLEM SOLVING

Oversee technical support operations and provide impeccable customer service:

Built a clientele supported by 60% referral business.

Develop and implement strategic marketing IT plan for business:

Launched a thriving private practice, building revenue from $0 to over $72K in first three years with minimal overhead.

Create special promotions, write/design print and social media advertising, and coordinate all media buying.

Won over a highly skeptical business community as the first IT Professional to target business owners for informative in-service demonstrations, classes, and booths:

Presentations resulted in standing-room-only crowds.

One Attorney subsequently became a client, and referred family members as well.

Increased client base by one-third resulting from skeptical business owner referrals.

Professional Experience, continued

BUSINESS PROCESS MASTERY & IT INFRASTRUCTURE ORGANIZATION

Manage all aspects of day-to-day operations as multi-client site technician and consultant:

Facility maintenance with security alarms and telephone PBXs

Client service calls averaging 3 appointments daily.

Finances: accounts payable/receivable, invoicing, client billing, budgeting.

Supervision of a total of two IT interns.

Compliance with all intellectual, copyright, and trademark requirements.

Employment History

IT Consultant/Owner, 3RD EYE COMPUTER SERVICE – EUREKA, CA 2010 to Present

• Windows 2008 Small Business Server – Design, implementation, and administration of Active Directory and Windows Systems Updates Services including IIS 6.0 administration and support.

• Microsoft Exchange Server 2007, installation, setup, and administration. Using both POP3 and SMTP.

• Converted Win XP to Windows 7 environment. Troubleshoot and repair laptops and desktop models such as HP, Dell, Compaq, Acer, Gateway.

• Complete DSL new installs or upgrades for client sites.

• Network Administration – routers, switches, and hubs.

• Responsible for client nightly backups and restores (as needed). Advised client on current and future IT needs for scalability, flexibility, and budgeting.

• Troubleshoot and repair Mac desktops and laptops from the tiger (OS 10.4) to mountain lion (OS 10.8). Printer troubleshooting on HP, Brother, Epson, and other popular printers.

Bundle Hauler/Coin Collector, TIMES STANDARD – EUREKA, CA, 2007 to Present

● Complete vendor routes by dropping off newspaper bundles to newspaper dealers

• Repair news paper machines and collect coins for counting

• Assist managers with delivering home delivery down routes

• Assist newspaper contractors with questions or delivery problems

• Assist with Windows XP questions or problems on an as needed basis

Store Associate, RESCUE MISSION THRIFT STORE – EUREKA, CA, 2005 to 2007

● Cashier accept cash and electronic payments from customers

• Process Donations

• Restock shelves

• Customer Service and Clothing Room Attendant

IT Consultant/Owner COMPUTER SOLUTIONS NOW – CHICO, CA 2003 to 2004

• Started business to accept electronic payments over the internet.

• Supported Users in technologies like Windows XP, Windows Server 2003 Small Business Server.

• Offered design solutions to help customer increase their sales in their store fronts or small businesses with e-payment processing.

• Interacted with 2 Independent Contractors for web services and business development

CEO and President, OPERATIONS EXPRESS, INC. – LOS GATOS, CA, 1999 to 2002

• Led team of 6 employees – 2 specialist in structured cabling, 2 in sales, and 2 IT Technicians.

• Grew revenue from 0 to about 15,000 per month

• Ran Cat 5e cable runs for server rooms and telephone closets to the demarc point

• Administration, Installation, Troubleshooting, and implementation of Windows XP, Windows NT, Windows NT server, Windows 2003 Small business server, Solaris

• Network Administration using TCP/IP, DNS, and more. Router and switch administration and troubleshooting.

Senior Systems Administrator, C LEVEL DESIGN – SAN JOSE, CA, 2001

• Solaris 7/8/9 administration and support to engineering department.

• Windows XP, Windows 98, Windows 2000 support and implementation

• Redhat Linux administration and support

• End user and internal customer support and troubleshooting, delivering resolution.

• Mitel PBX administration. Converted Mitel to Cisco VOIP system.

• Sendmail administration using POP3

(Contract) Systems Administrator WISHCLICK.COM – FOSTER CITY, CA, 2000

• Provide Network Administration in Windows 2000/Windows NT Server, and Solaris 7 environment.

• Assisted in Web Server administration with IIS 3.0

• Provide end user support to both Windows and Mac Users.

IT Supervisor ALTEON WEBSYSTEMS, INC. – SAN JOSE, CA, 1998 to 2000

• Support end user desktops and laptops with Windows 98, Windows 2000, Windows NT 4 within the US and 3 continents.

• Network and Windows Administrator on Windows NT 4 Server, Solaris 7 environment

• Legato Administration and backup exec administration.

• VPNet install and implementation.

• Network printer troubleshooting and repair.

• Mitel administration and support.

(Contract) IT Manager RADIO LAN – SUNNYVALE, CA 1998 to 1999

• Provide desktop support to end users with Windows 95/98, NT

• Assist RF engineers testing Wireless LAN connectors

• Server administration Solaris 7/8 including internet connection, routers, switches

(Contract) Desktop Supprt Marathon/Ashland Pipeline, Findley, OH 1996 to 1998

• Provide inbound tech support for in field personnel on laptops and desktops. Trouble shoot internet communication problems and applications questions.

• Joined customer focus group to build user satisfaction with help desk

• Repaired Compaq Armada laptops with Windows 95 or Windows 98 operating systems.

(Contract) Technical Support Consultant Ameritech (now AT&T) 1994-1996

• Provide inbound tech support for Lawyers, Court officials, the media on civiclink

• Troubleshoot Windows 95, dial up modems, web browsers

• Provide general customer service assistance

• Assist in the design and on going database administration for MS-Access database as call tracking system

(Contract) Applications Programmer Contractor IBM 1993

• Modify CRIS-E system for Ohio Department of Development

• COBOL, JCL software development and maintenance

Education

DEVRY UNIVERSITY – COLUMBUS, OH

Bachelor of Science Computer Information Systems Degree, 1992

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