Technician High School

ARIEL MERCEDES

*** **** *** ******, ********* *, Bronx NY 10457 718-***-****

*****.********@*****.*** linkedin.com ( www.TinyUrl.com/Ariel-Mercedes )

I.T. TECHNICIAN

Signature Strengths

Troubleshooting PC hardware and software issues

Communicating technical information into simple language for users

Deadline and sales driven

Personable and highly adaptable to change.

Summary Qualifications

CompTIA A+ Certified, MCTS pending

A computer services professional with training in PC care and troubleshooting

Proficient in Windows software configurations, data recovery and networking

Personable and highly adaptable: Highly self motivated and resolution oriented; can see the big picture and able to come in at any point in an operation and provide a new perspective and bring the goal to fruition.

Skills: Fluent in Spanish & English Type 50-55 WPM, proficient in Microsoft Word.

TECHNICAL SKILLS

Software

• MS Office 2007, 2003

• Windows 7

• Windows Vista

• XP

• 2000

• Windows Server 2008

• Anti-Virus/ Firewalls Networking

• Active Directory

• Configure Group policies

• LAN Setup/Optimization

• Network routers, switches,

and hubs

• Remote Desktop Assistance

• Wi-Fi device set up Hardware

• Data encryption, backups, retrieval, cleanups, and images

• Partition and format SATA, PATA, SSD

• PC/Laptop maintenance

• Printer/Fax troubleshooting

• Troubleshooting Drivers

PROFESSIONAL EXPERIENCE

Comp2Kids Bronx/Queens, NY

Teacher’s Assistant Mar/2012

• Assisted in the Comp2Kids Organization. In The training of low-income families on how computers operate, and some key programs that are used regularly at home and at the office.

Christina Rajel Resturant NEW YORK, NY

Host Feb/2011 – Sep/2011

• Greet guests and seat them at tables or in waiting areas

• Inspect dining and serving areas to ensure cleanliness and proper setup

• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.

• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly.

• Operate cash register to process payments for purchases.

161 Criminal CourtHouse ( Bronx Community Solutions ) BRONX, NY

Intern jan/2010 – Mar/2010

Monitor Anger Management Classes

Monitor Social service Classes

Sat down with defendants and assigned their Community service hours.

Put Defendants Discharge papers in the Criminal court system

EDUCATION

Per Scholas Institute for Technology – Bronx, NY Computer Technician Training june.2012

Sobro Educational Program – Bronx,NY High School Equivalency Diploma Oct.2011

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