Cindy Ann Wilczynski

**** ******* **** *** #**

Rapid City , SD 57701

605-***-****

Skills:

• Friendly, courteous, patient, tactful customer service skills.

• Competent in operation and maintenance of several types of copiers, fax machine, shredder,and multi-line phone.

• Excellent computer skills in SD Works, Outlook, Main Frame Sessions, Microsoft Word and Microsoft Excel.

Work History:

South Dakota Career Center Rapid City, SD

Employment Representative Oct 2008 to Present

• Provide employment services to the public and employers and refer participants to employment programs to assist in the delivery and management of labor and employment programs.

• Conduct interviews with clients

• Provide labor market information

• Make referrals to job training or other assistance programs

• Use computer to access stored data and match applicants to job openings

• Refer clients to employment opportunities

• Counsel applicants to determine job skills, training needs, and provide information to assist clients in overcoming employment barriers in a individual group setting.

• Deal tactfully with clients, interpret rules, policies and procedures to determine eligibility.

• Work with clients of all levels of education and experience

• Work independently

• Communicate information clearly and concisely, either individually or to groups in a classroom setting:

• Maintain self control under stressful situations

South Dakota Career Center Rapid City, SD

Employment Specialist Assistant Sept 2003 to Oct 2008

Provide effective internal and external customer service by:

• Greeting customers in a positive, cheerful, kindly way.

• Determine customers' needs and direct them to the appropriate entity.

• Communicate information clearly and concisely with the job seeking public.

• Provide courteous and efficient answers to a variety of questions reqarding employment, unemployment, Veterans' Services, Job Corps, wage complaints, food stamps, WIA, and Migrant Farm workers.

• Provide internal and external customers with appropriate paperwork; print daily job listing, copy various forms and resumes, fax variety of items, assemble packets for distribution.

• Manage the schedules of Employment and Unemployment Representatives, the "Out of Office " schedule, interview schedules for businesses utilizing our business services and Job Corps.

• Efficiently and effectively multi-task on a regular basis and establish work priorities.

• Initiate, organize and maintain files.

• Obtain applications for self-service customers.

• Accurately and efficiently do data entry on South Dakota Works updating customers' address, work history and phone numbers.

• Courteously assist internal staff with requests, projects and information.

Lowes Rapid City, SD

Appliance Specialist 2002 to 2003

• Determine customer's needs and assist with purchase of household appliances.

• Maintain accurate and timely special orders for customers, and calculate cost of purchase.

• Set up timely delivery for customers.

• Take inventory and maintain accurate inventory logs.

• Provide courteous, pleasant customer service.

• Insure customer safety by implementing safety procedures established by Lowes.

• Operate cherry picker to obtain appliances from rafters of building while maintaining safety standards.

• Maintain delivery and special order bins for pickup and delivery of orders.

Casto Travel Rapid City, SD

Travel Agent 1999 to 2002

• Assist Corporate travelers with timely travel requests.

• Book requested flights, car rentals and hotels.

• Provide directions to meetings by utilizing Map Quest.

• Extensively utilize the use of the internet to target searches for the best hotels in requested areas.

• Use own travel experience with Casto Travel to promote hotels and sites.

• Answer phone calls in cue in a timely manner.

• Assist clients in courteous, friendly manner.

ASI-GE Rapid City, SD

Customer Service/Skills Specialist 1998 to 1999

• Assist customers with service calls on all major appliances.

• Provide courteous, pleasant assistance on any appliance questions.

• Supervise and train 9-12 employees to continually improve agents' customer service skills.

• Keep accurate call logs for incoming calls with agents.

• Monitor and analyze selected calls to better assist agents on inbound calls.

Green Tree Financial Rapid City, SD

Data Entry 1995 to 1997

• Enter data into the computer system for Mobile Home dealers to confirm loans for current or new customers.

• Assist dealers with loan and financial questions.

Education:

1995-1996 Western Dakota Votech Rapid City, SD

Computer Secretary

1990-1992 Black Hills State University Spearfish, SD

Computer Science

Lead High School Lead, South Dakota

Diploma

References:

Available upon request

Contact this candidate