Employment Specialist
Resume:
Cindy Ann Wilczynski
Rapid City , SD 57701
Skills:
• Friendly, courteous, patient, tactful customer service skills.
• Competent in operation and maintenance of several types of copiers, fax machine, shredder,and multi-line phone.
• Excellent computer skills in SD Works, Outlook, Main Frame Sessions, Microsoft Word and Microsoft Excel.
Work History:
South Dakota Career Center Rapid City, SD
Employment Representative Oct 2008 to Present
• Provide employment services to the public and employers and refer participants to employment programs to assist in the delivery and management of labor and employment programs.
• Conduct interviews with clients
• Provide labor market information
• Make referrals to job training or other assistance programs
• Use computer to access stored data and match applicants to job openings
• Refer clients to employment opportunities
• Counsel applicants to determine job skills, training needs, and provide information to assist clients in overcoming employment barriers in a individual group setting.
• Deal tactfully with clients, interpret rules, policies and procedures to determine eligibility.
• Work with clients of all levels of education and experience
• Work independently
• Communicate information clearly and concisely, either individually or to groups in a classroom setting:
• Maintain self control under stressful situations
South Dakota Career Center Rapid City, SD
Employment Specialist Assistant Sept 2003 to Oct 2008
Provide effective internal and external customer service by:
• Greeting customers in a positive, cheerful, kindly way.
• Determine customers' needs and direct them to the appropriate entity.
• Communicate information clearly and concisely with the job seeking public.
• Provide courteous and efficient answers to a variety of questions reqarding employment, unemployment, Veterans' Services, Job Corps, wage complaints, food stamps, WIA, and Migrant Farm workers.
• Provide internal and external customers with appropriate paperwork; print daily job listing, copy various forms and resumes, fax variety of items, assemble packets for distribution.
• Manage the schedules of Employment and Unemployment Representatives, the "Out of Office " schedule, interview schedules for businesses utilizing our business services and Job Corps.
• Efficiently and effectively multi-task on a regular basis and establish work priorities.
• Initiate, organize and maintain files.
• Obtain applications for self-service customers.
• Accurately and efficiently do data entry on South Dakota Works updating customers' address, work history and phone numbers.
• Courteously assist internal staff with requests, projects and information.
Lowes Rapid City, SD
Appliance Specialist 2002 to 2003
• Determine customer's needs and assist with purchase of household appliances.
• Maintain accurate and timely special orders for customers, and calculate cost of purchase.
• Set up timely delivery for customers.
• Take inventory and maintain accurate inventory logs.
• Provide courteous, pleasant customer service.
• Insure customer safety by implementing safety procedures established by Lowes.
• Operate cherry picker to obtain appliances from rafters of building while maintaining safety standards.
• Maintain delivery and special order bins for pickup and delivery of orders.
Casto Travel Rapid City, SD
Travel Agent 1999 to 2002
• Assist Corporate travelers with timely travel requests.
• Book requested flights, car rentals and hotels.
• Provide directions to meetings by utilizing Map Quest.
• Extensively utilize the use of the internet to target searches for the best hotels in requested areas.
• Use own travel experience with Casto Travel to promote hotels and sites.
• Answer phone calls in cue in a timely manner.
• Assist clients in courteous, friendly manner.
ASI-GE Rapid City, SD
Customer Service/Skills Specialist 1998 to 1999
• Assist customers with service calls on all major appliances.
• Provide courteous, pleasant assistance on any appliance questions.
• Supervise and train 9-12 employees to continually improve agents' customer service skills.
• Keep accurate call logs for incoming calls with agents.
• Monitor and analyze selected calls to better assist agents on inbound calls.
Green Tree Financial Rapid City, SD
Data Entry 1995 to 1997
• Enter data into the computer system for Mobile Home dealers to confirm loans for current or new customers.
• Assist dealers with loan and financial questions.
Education:
1995-1996 Western Dakota Votech Rapid City, SD
Computer Secretary
1990-1992 Black Hills State University Spearfish, SD
Computer Science
Lead High School Lead, South Dakota
Diploma
References:
Available upon request
Contact this candidate