Markisha Pinson

Markisha N. Pinson

**** *. ****

Chicago, IL. ***39

Mobile: 773-***-****

**************@*****.***

Employment History:

AT&T Long Distance / Southwestern Bell Communications Long Distance, Rosemont, IL USA 07/2003 – Present

Associate Network Service Manager

Responsible for providing support to Sales Account Teams, sales representatives, and sales managers by assisting in the ordering and on-going maintenance for mid-market and high-end Telco customers. Scrub incoming orders for accuracy, create/modify complex orders, forward orders and track completion. Provisioning/Trouble Management related to both internal and external customers. Analyze and isolate the trouble and either resolve or coordinate resolution with the appropriate vendor(s). Perform appropriate escalation across many levels of the organization and is accountable for meeting (Service Level Agreement) SLA objectives. End to end service establishment and trouble management to insure complete customer satisfaction. Develop, define, test, document and maintain all Methods & Procedures associated with the work processes. Implement process improvements focusing on persistent process roadblocks. Provide training and/or coaching for peers, management and other work groups. Additional plus: Strong analytical skills. Strong written and verbal communication skills. Strong PC skills (Microsoft Excel, Access and Word) Flexible, adaptable and able to work with minimal supervision. Strong customer care skills. Strong organizational skills. Multi-tasking and team building. Ability to manage multiple complex projects concurrently. Started new role in NOA- October 2005 performing Bill Validation for NOA Billing in Rosemont.

Ameritech / Southwestern Bell Communications, Westchester, IL USA 06/2000 - 07/2003

Billing Specialist/Team Lead

Supervision of a billing team for corporate Accounts, A/P, and A/R. High Volume usage of financial programs such as VVOPS, APROMS, DOCSTAR, ESS, STAR SYSTEM, VIPER, MSPS, SWAPS, SIRTS, and BUSINESS OBJECTS. Customer Service, Data Entry Help Desk, and in office Management Training. Guarantee telecommunication providers prompt payment of their changes to avoid disconnection of service through accurate and timely processing of vendor invoices. Also, on behalf of the managed services customer and in accordance with contract, handle disputed charges and make address corrections with their telecommunication providers.

ProStaff - Consultant - La Francaise Bakery, Northlake, IL USA 05/2000 - 06/2000

Customer Service

Reassure customer orders were filled and delivered timely. Also balance daily cash receipts.

Jackson Hewitt, Chicago, IL USA 01/2000 - 05/2000

Tax Consultant

Preparation of customer's income tax returns.

Manpower - Lab Line Instruments, Melrose Park, IL USA 11/1999 - 04/2000

Office Manager

Responsible for Accounts Payable, Accounts Receivable, Billing, Collections, Credit approvals, Cash Apps, and end of month Financial Statements.

Al's Cabinet, Chicago, IL USA 02/1995 - 11/1999

Office Manager

Accounts Payable, Accounts Relievable, Payroll, Bank Reconciliations, Managed Shipping Department, Settlement Routing, daily preparation of A/R reports, Cash Apps, Billing, Collections, Credit Approvals and month end Financial Statements.

Education:

Wilbur Wright College, Chicago, IL USA

Associate Degree, Accounting

Professional Licenses, Accreditations, and Memberships:

Six-Sigma Yellow Belt, Billing Specialist Major Accounts, Accounts Payable, Accounts Receivable, Payroll (ADP), Data Entry (12,000) and Customer Service. Microsoft Office (Windows 97, 98 ), Excel, Access, PowerPoint, Lotus 1,2,3, DOS, Mas90, Platinum, SAP, VIPER, SWAPS, SIRTS, APROMS. TELD Business - Wholesale Access, WOT, TBS MetaSolv

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