Admin. Assist.\Sales\Marketing\Recep.\Clerical

Madge Ellen Bennitt-Porterfield

**** ******** **** | Stevensville, MI 49127-9732

Home & Cell: 269-***-**** | *********@***.***

Summary of Qualifications

Self-motivated and goal oriented professional with strong commitment to service and relationship development through effective communication with diverse populations. Exceptionally well organized with a track record that demonstrates creativity, dedication and initiative to achieve both company and personal goals. Detail oriented with effective problem solving skills and consistent follow-through. Excels in fast-paced, customer oriented and results driven environments. Areas of expertise:

Sales - Inside & Outside ● Marketing Management ● New Business Development Merchandising ● Purchasing ● Inventory & Cost Control

Relationship Management ● Customer Service

Experience Highlights

Sales & Marketing

Managed all sales inquiries including follow-ups and tours to secure placements

Initiated all internal and external marketing activities including; Coordinated senior expos with communication collaborations, Promoted and facilitated meeting of up to 100 attendees, Fostered networks with nursing homes and assisted living communities, Initiated educational meetings with local builders, banks and mortgage companies, Cultivated solid communication efforts and support with Board of Realtors and Chamber of Commerce

Assisted with community occupancy goals as established by the corporation resulting in 89.6% capacity under my leadership

Tracked all potential residents from lead to admission

Notified corporate personnel of daily census figures, ensured regular maintenance of marketing software package and submitted reports in according with established guidelines

Maintained excellent levels of customer retention and loyalty

Prepared and recorded advertising for radio and print media for 10 years

Developed and creatively delivered informative sales presentations

Customer Service & Relationship Management

Developed and maintained trusting relationships through professional interactions with staff, residents, and their families to maintain comfort, compliance and overall satisfaction

Demonstrated ability to maintain composure and utilize effective conflict resolution skills while preserving strict confidentiality

Orchestrated special events, managed customer relations and provided outstanding service to all

* Initiated contact and cultivated relationships with community organizations resulting in strong networks to better assist senior residents in preparation for the next stage of life

Completed guest reservations and performed efficient check-in and check-out process

Administrative

Supervised personnel while overseeing payroll, accounts receivable and accounts payable

Performed administrative and support functions for multiple divisions including coordinating correspondences, making travel arrangements, overseeing purchasing and maintaining records

Managed logistics; purchasing, processing and inventory control

Leased apartments and maintained all documentation including medical reports as required for residency

Coordinated installation accommodating all parties including crew, staff and customer

Attended to maintaining building appearance, mail-out packets, and all daily censuses ensuring the documentation for records and guidelines

Assumed additional responsibilities as purchasing agent, literature library associate, display developer, and sales meeting facilitator with outside vendor

Design

Educated customers and assisted them in decorating selections for their homes and in professional arenas with carpet, tile, laminate, vinyl and wood

Created showroom lighting designs, offered consultant services during sales, and interpreted blue prints for builders, designers and customers

Designed and coordinated home show displays, winning various 1st, 2nd and 3rd place awards

Provided professional lighting design consultant services for residential, industrial and commercial applications

Employment History

Director of Marketing, Resident Services & Activities, The Whitcomb Retirement Residence, St. Joe, MI

Sales Associate & Design Specialist-Flooring, The Carpet Mart\Carpet One, Tallahassee, FL

Guest Services, The Executive Suite Hotel, Tallahassee, FL

Director of Marketing, The Meadows of Tallahassee/Liberty Health Care Corporation, Tallahassee, FL

Assistant Marketing Coordinator, Balanced Care Corporation-Assisted Living Community, Tallahassee, FL

Design Consultant & Sales Associate, Tallahassee Lighting Fan & Blind, Tallahassee, FL

Education & Training

Extensive training in the areas of:

Professional Employment Counselor Training ● Domestic Violence & Rape Crisis Counseling ● Managing Diversity ● Valuing Differences of Organizational Quality ● Conflict Resolution ● Dealing Effectively with the Media ● Job Development & Case Management Training ● Certified Cabinet Designer ● Lighting for Home and Industry ● Tom Hopkins International Sales Training:“Champions”

High School Diploma, Rolling Prairie High School, Rolling Prairie, IN

Community Involvement

Southwestern Michigan Home Builders Association, Secretary and Board of Directors, 7 years

March of Dimes-Golf Classic, Committee Member

4-H Club Member for 8 years and instructor for 10

Volunteer for various Family Abuse, National Refuge House Organization

Volunteer instructor for L.O.F.T., Benton Harbor, MI

Coordinator for Community Economic Development, Benton Harbor, MI

Job Developers of Tallahassee and Southwestern Michigan

Community recruitment for funding sources and employer development

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