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Customer Service Supervisor

Location:
Edison, NJ, 08817
Salary:
$55,000
Posted:
August 14, 2012

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Resume:

Dear Sirs,

I would like to apply for the above referenced position.

I have an extensive career in Ocean Export handling traffic and documentation. My previous experience is very heavy in customer service, direct contact with customers, providers and agents.

I am interested in a position as a team member, assisting clients and supporting staff.

My resume is below for your review. Please contact me if you need any further information.

Gwen Strassner 468 Horizon Dr. Edison, N.J. 08817

Tel: 732-***-**** Email: bjzetg@r.postjobfree.com

Logistics Supervisor with more than ten years experience in export and international trade, Involved in all aspects of trade including: air, ocean and documentation. I provided extensive customer service involving overseas agents, U.S. and foreign customer personnel and all providers; truck, rail and ocean carriers.

EXPERIENCE

PRIMARY FREIGHT SERVICE, UNION NJ 5/2011-8/2011

OCEAN EXPORT COORDINATOR

+ Handle company accounts from origin to destination

+ Daily communication with overseas agents and domestic customers

+ Arranged inland transportation for LCL and FCL shipments

+ Daily contact with steamship lines

CEVA LOGISTICS. EDISON N.J. 9/2005 - 6/2010

OCEAN SPECIALIST

+ Handle specific accounts from origin to destination

+ Arrange and handle oversize and out of gauge cargo

+ Provided rate quotations to overseas and US customers

LOGISTICS SUPERVISOR, OCEAN EXPORT

+ Supervised 7 people

+ Managed all tasks associated with ocean export including the day to day operations of files

+ Interacted with all customer, carriers and overseas agents.

+ Handled all rate quotations and proposals for Northeast area

+ Actively worked on global RFQs

+ Supported sales staff replying to customer requests

+ Trained personnel and was available to assist other stations

+ Negotiated with carriers and truckers for best services and rates

+ Managed and prepared reports for customers and account executives

BDP INTERNATIONAL, EDISON N.J. 9//2001 -6/2005

LOGISTICS SUPERVISOR, DOW CHEMICAL COMPANY ACCOUNT

+ Managed all general exports for the account including heavy interaction with customer

+ Supervised daily radar reports with personnel

+ Promoted to manage all Bulk Tanker shipments

+ Interacted with carriers, SGS Government offices and customer to ensure proper shipping information

+ Prepared export documentation for error free importation at foreign destination

+ Provided reports to customer and agents with status of current and upcoming vessels

+ Organized documents for final distribution

LOGISTIC SUPERVISOR, HONEYWELL INTERNATIONAL ACCOUNT

+ Trained and supervised personnel hired to handle the account

+ Direct interaction with customer supervising BDP personnel on site

+ Coordinated export orders and prepared documents for distribution including Letters of Credit

+ Issued daily Radar Report for all Division and management

+ Completed nightly Recap Report for my Division for foreign CSRs and management

CERTIFICATION

Certification in Hazardous Materials

EDUCATION

Associate Degree in Science, Sullivan County Community College NY 1994

References upon request.

Thank you for your consideration. Looking forward to hear from you.

Regards Gwen Strassner



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