Customer Service Medical

LUIS A. FIGUEROA, NCMA

*** ****** **., ***** *****, NJ. 08861

PHONE: 732-***-**** EMAIL: *******@*****.***

PROFESSIONAL SUMMARY:

• Fluent bilingual Spanish-English

• MS Word, QuickBooks Pro and Quattro Pro

EDUCATION:

Everest Institute South Plainfield, NJ October 2011

Diploma, Medical Assisting

ACQUIRED SKILLS:

Phlebotomy

Medical Law and Ethics

Vital Signs/BP

Medical Terminology

Draping/Positioning

Microsoft Word/Excel

CPR

Patient Charting

Urinalysis

Asepsis and Sterile Techniques

Appointment Scheduling

Lab Procedures

Records Management

Bandaging

Typing: 40 wpm

Answering Phones

Confirming Appointments

EMPOYMENT HISTORY:

V and S Galvanizing, Quality Control, Perth Amboy, NJ 7/12-8/12

• Make sure all materials are complete

• Make sure the complete products are done correctly

• Check thickness of the zinc is correct to specifications

• Inform clients if amount of materials are missing

• Inform clients if materials need to be stripped or any holed need any holes for ventilation

Jewish Renaissance Medical Center, Receptionist Perth Amboy, NJ 6/12- 7/12

• Inputting patients into centricity

• Inputting patients into tracking system

• Answering phone calls

• Confirming patients appointments

Onsite Health, Medical Technician Fort Dix, NJ 1/12 – 6/12

• Perform EKG stress checks analysis

• Review and understand the medical history of the patient.

• Set the EKG machines and explained the EKG procedures clearly to the patient

• Connect the electrodes to the body of the patient and operated the electrocardiogram equipment

• Administer the test and record the readings from the display of the equipment

• Take the hard copy of the readings

• Disinfect and maintain the equipments.

• Took accurate medical documentation

Cancer Institute of New Jersey, Medical Assistant, New Brunswick, NJ 09/11 – 10/11

• Helped with office duties as needed such as directed calls

• Assisted with bone marrow extractions and prostate biopsies

• Performed venipunctures and took vitals and EKG’s

Ray Catena Motor Car, Greeter, Edison, NJ 08/01-07/10

• Worked with others as a team

• Provided help for customers

• Performed customer service

Middlesex County Corrections, Data Entry Clerk, North Brunswick, NJ 3/99-7/99

• Input data on inmates

• Answered phones and provided information about inmates

• Operated CCIS computer system

CERTIFICATIONS:

OSHA (Occupational Safety Health Administration) Everest Institute 2011

HIPAA Everest Institute 2011

American Heart Association Everest Institute 2011

National Certified Medical Assistant Everest Institute 2012

NPCE Certified 2012

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