Customer Service Manager

JOAN MCCRINK

*** ******** **.

Woodstock, GA 30188

Phone: 770-***-****

***********@*******.***

OBJECTIVE:

To find a challenging and rewarding position that gives me the ability to use my skill sets to there fullest potential.

QUALIFICATIONS:

* Experience as Office Manager of a Physical Therapy Clinic.

* Medical Billing Specialist

* Skilled in all aspects of customer service/ account management.

* Proficient user of the computer, including Microsoft Office, QuickBooks and the Internet.

PROFESSIONAL EXPERIENCE:

OFFICE MANAGER OF TWO PHYSICAL THERAPY CLINICS

Oct 2006 - Present

Spine and Sport Physical Therapy, Woodstock, GA

* In charge of mail, phones, appointment setting, checking in and out of patients, making bank deposits.

* Billing insurance companies and posting payments.

* Doing follow up and resolving issues in order to receive payment.

* Was successful in decreasing A/R’s

* Meeting collection goals monthly

* Calling on A/R s

* Implementing policy and procedures.

* Producing end of the month reports and making sure they balance.

* Abiding by Medicare Guidelines.

* Taking care of all aspects of running an office including ordering supplies, hiring, payroll submission, training new employees and supporting the therapist and dealing with any problems that may arise.

BILLING MANAGER

SANDY PLAINS PEDIATRICS, MARIETTA, GA

Dec. 2003 - Oct.2006

* Responsible for billing paper and electronic claims (Medicat). Resolved errors in order to get claims paid. Posted all insurance payments and adjustments.

* Billed patients for their responsible amount.

* Set up payment plans for customers when needed.

* Balanced and prepared bank deposit.

* Obtained referrals for our patients to see specialist.

* Answered multi line phone and scheduled appointments.

* Entered or updated patient information in the computer.

OFFICE ADMINISTRATOR

SOUTHWIND REMODELING GROUP, LLC. CANTON, GA

Sept.1996 - Dec. 2003

Managed all office administrative work for a busy remodeling contractor which included:

* Provided customer service such as answering phones, scheduling appointments, and taking messages,

* Managed all accounts payable including payments to sub-contractors and for vendors. Did all invoicing and typed scope of work to be performed by hired labor.

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